- Lead Management: Receive, qualify, and distribute incoming sales inquiries and leads in a timely manner.
- CRM Operations: Accurately punch, update, and manage all incoming lead data, customer interactions, and pipeline statuses within the company CRM system.
- Sales Support: Coordinate closely with the sales and field teams to ensure leads are assigned to the right representatives quickly.
- Follow-up & Tracking: Follow up with internal teams on lead status and ensure proper documentation of client requirements and feedback.
- Reporting: Generate daily, weekly, and monthly reports on lead conversion rates, response times, and overall sales pipeline metrics.
- Communication: Act as a central point of contact between prospective clients and the sales department, ensuring seamless communication.
Preferred candidate profile
- Education: Graduate in any discipline (B.Com, B.B.A., or equivalent preferred).
- Experience: 1 to 5 years of experience in sales coordination, inside sales support, or CRM data management (experience in the electrical/manufacturing sector is a plus).
- Skills Required:
- Proficiency in using CRM software and MS Office Suite (Excel, Word).
- Strong verbal and written communication skills.
- Excellent organizational skills with high attention to detail.
- Ability to multitask and manage time effectively in a fast-paced workplace.