Role & responsibilities

- Configuration of desktops & laptops to the new joiners.
- Configuration of desktops for Work at home employees.
- Maintain inventory of Hardware assets.
- Address user tickets regarding hardware, software, and networking.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.

Skills required:

- Excellent knowledge of desktop and laptop & printer hardware.
- Excellent knowledge of desktop/laptop internal components.
- Hands-on hardware troubleshooting experience.
- Hands-on troubleshooting experience on MS Tools – Outlook configuration, excel, ppt etc.
- Extensive equipment support experience.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories
- Positive communication

📌 Desktop Support Engineer (Hyderabad)
🏢 Hinduja Global Solutions (HGS)
📍 Hyderabad