Job Overview:

We are looking for an experienced Duck Creek Technical SME with strong hands-on experience in Duck Creek architecture, technical configuration, APIs, integrations, batch processing and production support.

The candidate should have expertise in analyzing complex technical issues, troubleshooting application and integration failures, performing root cause analysis, and providing technical guidance to development, configuration and support teams.

Key Responsibilities:

- Provide technical expertise on Duck Creek applications, architecture and components.
- Analyze technical requirements and recommend appropriate Duck Creek solutions.
- Review technical designs, configurations and implementation approaches.
- Work on REST/SOAP APIs, web services and enterprise integrations.
- Analyze API request/response payloads, JSON/XML, data mappings and service interfaces.
- Troubleshoot API failures, authentication issues and integration errors.
- Analyze end-to-end data flows between Duck Creek and external applications.
- Understand and troubleshoot Duck Creek batch processing, job dependencies, scheduling and execution failures.
- Review application logs, API logs and batch execution logs.
- Perform technical root cause analysis and resolve complex production issues.
- Work with SQL and databases for backend validation and troubleshooting.
- Support Duck Creek configuration, customization, deployment and release activities.
- Coordinate with middleware,



infrastructure and external application teams.
- Provide technical guidance to developers, configuration teams and production support teams.
- Review solution architecture, technical risks, scalability and performance considerations.

Mandatory Skills:

- Strong hands-on experience with Duck Creek platform.
- Good understanding of Duck Creek architecture and technical configuration.
- Strong experience in REST APIs, SOAP web services and enterprise integrations.
- Knowledge of JSON, XML, API payloads and data mapping.
- Experience in API troubleshooting and integration failure analysis.
- Strong understanding of batch processing and batch job troubleshooting.
- SQL and database knowledge.
- Production support, incident management and technical RCA experience.
- Experience handling complex technical issues and enterprise application integrations.

Good-to-Have Skills:

- Duck Creek Policy, Billing and Claims.
- Duck Creek OnDemand.
- P&C; Insurance domain experience.
- AWS / Azure cloud experience.
- Microservices and API gateways.
- Kafka and event-driven integrations.
- CI/CD and DevOps.
- Performance engineering and security mechanisms.

What We Are Looking For:

A robust Duck Creek Technical SME who can independently handle complex technical issues, understand end-to-end integrations, troubleshoot production failures and provide technical direction to development and support teams.

📌 Duck Creek Technical SME (Hyderabad)
🏢 Bellcom Technologies
📍 Hyderabad