Roles and Responsibilities

- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.

- Handle a high volume of customer interactions in a timely and efficient manner.

- Identify opportunities for upselling and cross-selling products/services to increase revenue growth.

- Maintain accurate records of all interactions with customers using CRM software.

- Collaborate with internal teams to resolve complex issues that require technical assistance.

Desired Candidate Profile

- 0-5 years of experience in BPO/customer service industry (freshers can apply).

- Excellent communication skills with ability to articulate thoughts clearly over phone calls/emails/chats.

- Robust problem-solving skills with attention to detail and analytical thinking abilities.

- Ability to work on rotational shifts including night shifts as per business requirements.

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📌 Techmahindra Hiring Customer Support , Salary 8 L/A Call Apoorva (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru