Team Manager - Credit/Collections

Job Summary

Are you a proven collections leader who thrives on driving cash flow performance, developing high-performing teams, and improving customer outcomes. Do you enjoy leading large-scale Accounts Receivable and Collections operations while partnering across the business to reduce risk, improve processes, and deliver measurable results.

About the Team

Our team is responsible for the on-time collection of outstanding balances.

About the Role

As a senior Collections leader, you will drive collection effectiveness, cash flow optimization, credit risk mitigation, compliance, and operational excellence across global customer portfolios. You will lead and develop teams, deliver against key financial and operational targets, and partner with stakeholders across the organization to improve customer experience and business performance.

Responsibilities

- Lead and manage a team of Collections Supervisors, Team Leads, and/or Collection Specialists.
- Drive achievement of collection targets, DSO reduction, cash collection goals, aging management, and dispute resolution objectives.
- Monitor operational performance through established KPIs and SLAs and implement corrective action plans where required.
- Oversee collection activities for assigned regions, business units, and customer portfolios, ensuring timely follow-up of overdue balances and high-risk accounts.
- Partner with Sales and Customer Service teams to remove barriers to collections and ensure effective dispute management and root cause analysis.




- Govern escalation processes for high exposure accounts and credit risks while monitoring portfolio risk trends and supporting mitigation strategies.
- Ensure adherence to Global Credit Policy, internal controls, SOX requirements, and financial governance standards.
- Provide leadership across Operations teams, including stakeholder management, performance management, coaching, hiring, workforce planning, project delivery, and continuous improvement initiatives.

Requirements

- Professional Credit, Finance, or Accounting qualification preferred.
- Experience in Order to Cash, Accounts Receivable, Collections, or Credit Management.
- Experience leading people managers, supervisors, and/or team leads.
- Experience working within a multinational shared services or global business services environment.
- Solid knowledge of collections operations, aging management, dispute resolution, and credit risk management.
- Experience working with financial controls, compliance requirements, and audit processes.
- Strong analytical and decision-making skills with the ability to identify trends and drive performance improvement.
- Advanced Microsoft Excel and PowerPoint skills, including data analysis, reporting, dashboard creation, and presentation development.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Manager - Credit/Collections (Gurugram)
🏢 Elsevier
📍 Gurugram