Technologies & tools

Must have

Application Operations

Nice to have

Microsoft products

We are looking for a Service Operation Manager to join our team and enhance the operational management of our service. In this role, you will oversee end-to-end technical service operations, including incident management, service quality, and continuous improvement initiatives. You will also be responsible for application operations, ensuring effective integration, onboarding, and maintenance of platforms while coordinating with vendors and stakeholders. This position is remote, allowing you to work flexibly while contributing to a dynamic team. If you are passionate about driving operational excellence and improving service delivery, this chance may be the right fit for you.

Your tasks

- Managing end-to-end technical service operations, including business-as-usual activities, incidents, and service quality tracking
- Overseeing application operations, including integration, onboarding, and access management
- Ensuring operational governance across data pipelines and reporting solutions with a focus on reliability and data quality
- Coordinating technical teams, vendors, and stakeholders to ensure timely resolution of operational issues
- Identifying opportunities for automation and proactive service monitoring




- Driving continuous improvement initiatives to enhance service delivery and operational efficiency
- Engaging with stakeholders to gather requirements and ensure alignment with business objectives
- Challenging technical teams and managing cross-collaboration efforts effectively

Requirements

- Minimum 5 years of experience in application operations or technical service management
- Strong understanding of service quality metrics, SLA/KPI tracking, and continuous improvement processes
- Experience with SaaS applications and familiarity with tools such as Power BI, Power Apps, and Azure
- Proven ability to coordinate technical teams and manage vendor relationships
- Excellent problem-solving skills with a focus on data and integration issues
- Comfortable working independently and driving operational topics from identification through resolution
- Fluent English

Nice to have

- Experience with CAASM and cybersecurity reporting
- Familiarity with Microsoft products

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Operation Manager (f/m/x) (India)
🏢 Sii Polska
📍 India