- Meeting and exceeding business goals/targets in different products (i.e., Loans, Insurance bundled/non-bundled) through lead fulfillment.
- Field Activity on existing database to manage and control all channel businesses.
- Recruit, retain, and manage a productive team of Off Roll employees.
- Maintain delinquency on the portfolio, in line with the Product Segment.
- Take care of customer escalations and complaints.
- Monitor and measure key conversion and productivity data/penetration metrics.
- Effectively engage with Credit and Operations Risk teams.