Job Title: International Voice Process Customer Support Executive

Job Location: BTM Layout, Bangalore
CTC: Up to 6 LPA
Experience: 0 to 5 Years
Qualification: Undergraduate / Graduate
Work Mode: Work From Office
Shift: US Rotational Night Shifts
Working Days: 5 Days Working | 2 Rotational Week Offs
Joining: Immediate Joiners Preferred

Freshers can also apply

Job Description:

We are hiring Customer Support Executives for an International Voice Process. Candidates will interact with international customers, understand their requirements, provide product-related information and recommend suitable subscription plans, product upgrades and additional features.

Roles & Responsibilities:

- Handle inbound and outbound calls from international customers.
- Understand customer requirements and provide appropriate product information.
- Explain product features, subscription plans and available upgrades.
- Recommend relevant product enhancements based on customer requirements.
- Handle customer queries,



objections and concerns professionally.
- Maintain excellent customer experience and engagement.
- Meet defined performance and quality parameters.
- Maintain accurate records of customer interactions.

Candidate Requirements:

- Minimum 1 year of experience in BPO / International Voice Process / Customer Support.
- Freshers can also apply if they have less than 1 year experience.
- Excellent English communication skills.
- Solid interpersonal and customer-handling abilities.
- Good convincing and objection-handling skills.
- Basic computer knowledge.
- Comfortable working in US rotational night shifts.
- Immediate joiners preferred.

Contact Details:

HR Neha
Mobile: (phone hidden)
Email: [email protected]

Interested candidates can share their updated resumes for further details and interview scheduling.

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