Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk workplace. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more
Responsibilities
- Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks.
- Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
- At the top of this career stream, individuals work independently and apply standards,
yet can also make departures from established processes to resolve problems.
- A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision.
- The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
- Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
- The job requires limited job and business knowledge at the time of hiring.