Description

Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives.

Responsibilities

- Supports in monitoring the performance and availability of technology systems and applications, and performs routine maintenance tasks including system updates and backups with guidance from peers & leaders
- May respond to service requests and incidents and provide technical support to end-users for hardware, software, and network-related issues
- Completes the setup and configuration of new hardware and software with guidance from peers and leaders
- Completes the management and maintenance of network infrastructure with guidance from peers and leaders
- Monitors network performance and troubleshoot connectivity issues and supports the implementation of network security measures
- Maintains accurate documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
- Completes operational policies and procedures for current technologies, with guidance from peers and leaders




- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
- Implements resiliency standards, tooling, and best practices
- Reviews incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Qualifications

Education Qualifications:

- Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
- Knowledge of network protocols and technologies
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks

Work Experience:

- Experience in cloud adminstration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
- Experience in system administration, network configuration, and troubleshooting
- Experience in technology operations work
- Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
- Experience in cloud platforms such as AWS, Azure, Google Cloud

Licenses and Certifications:

- Certification such as CompTIA A+, Network+, or Security+ is a plus
- Public Cloud certification is a plus

📌 Associate-Tech Ops Engineering (Bengaluru)
🏢 American Express
📍 Bengaluru