Key Responsibilities

* Manage dealership training on end-to-end dealer management system (DMS)
workflows, including inventory inwarding, booking creation, know your customer
(KYC) verification, finance processing, billing, and tax invoicing
* Conduct training sessions for workshop teams on digital service workflows,
covering job card creation, parts requisition, warranty and goodwill tagging,
and invoicing
* Guide sales executives and store leads on daily customer relationship
management (CRM) operations, including walk-in customer logging, digital
test-ride indemnity capture, sales pipeline updates, and follow-up scheduling
* Maintain dealership google business profiles (GBP) by updating store hours,
uploading geo-tagged showroom photographs, implementing customer review quick
response (QR) codes, and ensuring timely responses to customer reviews
* Oversee the usage of digital audit tools and ensure the effective
implementation of daily store opening and closing applications.
* Train dealership teams on customer feedback management, including automated
whatsapp customer satisfaction (CSAT) triggers, ethical survey practices, and
monitoring customer satisfaction scores




* Provide regional Level 1 (L1) technical support for dealer software-related
issues, including resolving login errors, access permission issues, billing
glitches, and other operational challenges
* Identify and escalate software bugs, technical issues, and functional
enhancement requirements to the central information technology (IT) and product
teams

Ideal Candidate

* Graduate or postgraduate degree in Business Administration or a related
discipline
* 2–5 years of hands-on experience in training dealership or retail staff on
software platforms such as dealer management system (DMS), customer
relationship management (CRM), point of sale (POS), or enterprise resource
planning (ERP)
* Industry experience in the automotive sector, preferably in two-wheeler
(2W), four-wheeler (4W), or electric vehicle (EV) segments
* Fluency in English and the relevant regional language (Kannada, Telugu,
Malayalam, Marathi, Gujarati, or Hindi) along with the ability to travel 40–50%
regionally for dealership visits and training sessions

📌 Regional Tools Trainer (Pune)
🏢 River Mobility
📍 Pune