Business Development

- Source and acquire recent customers for retail banking products.
- Generate leads through field visits, referrals, customer meetings, and local market activities.
- Promote products such as:
- Personal Loans
- Home Loans
- Loan Against Property (LAP)
- Business Loans
- Savings & Current Accounts
- Insurance and Investment Products

- Achieve monthly and annual sales targets.

Relationship Management
- Develop and maintain long-term relationships with customers.
- Understand customer financial needs and provide suitable product solutions.
- Conduct regular customer visits and follow-ups.
- Ensure high customer satisfaction and retention.

Portfolio Management
- Manage and grow the assigned customer portfolio.
- Monitor customer account activity and business potential.
- Cross-sell and up-sell relevant banking products.

Customer Service




- Resolve customer queries and complaints promptly.
- Coordinate with operations, credit, and service teams for smooth processing.
- Provide updates to customers regarding application status and service requests.

Documentation & Compliance
- Ensure proper collection and verification of KYC and loan documents.
- Maintain compliance with internal policies and regulatory requirements.
- Ensure accurate and timely data entry in CRM and banking systems.

Market Intelligence
- Track competitor activities and market trends.
- Identify new business opportunities within the assigned territory.
- Provide feedback to management on customer needs and market developments.

📌 Relationship Manager - Retail (Kolhapur)
🏢 equitas small finance bank
📍 Kolhapur