The CoinDCX Journey: Building the Future of Finance:

At CoinDCX, our mission is explicit - to make crypto and blockchain accessible
to every Indian and enable them to participate in the future of finance.

As India’s first crypto unicorn valued at $2.45B, we are reshaping the
financial ecosystem by building safe, transparent, and scalable products that
power adoption at scale.

We believe that change starts together. It begins with bold ideas, relentless
execution and people who want to build what’s next.

If you’re driven by purpose and thrive in environments where your work
defines the next chapter of an industry, you’ll feel right at home here.

About This Role:

You will lead the pod that decides whether a user's worst moment on our
platform becomes a reason to leave or a reason to trust us more. A stuck
withdrawal handled well builds more trust than any feature launch. You will own
the full support journey, from the moment a user hits a failure to the moment
they confirm it is fixed, along with the metrics that measure it. Your job is
to build the measurement that doesn't exist yet, set the pod's goals on real
numbers, and ship the structural bets: help attached to the failure, context
that travels from entry to agent, and routing by stakes instead of queue order.

You’ll Excel in This Role If You:

* 5+ years of Product Management, including leading a product area end to end
(goals, roadmap, delivery)
* Fluent in building and working with AI-powered products and LLMs
* Data-first : has defined metrics from scratch, not just read dashboards
* Drives work across teams without direct authority (Support Ops, other
product pods)Big plus:

* Customer Support product experience (ticketing, routing, SLAs, agent
tooling)
* Fintech,



payments or crypto background

What You’ll Do:

* Drive action throughout the organization to get products to market
* Collaborate with people across the company to advance our team’s products.
Support others in the advancement of their products as well
* Keep track of the health and success of our products by listening to
customers as well as to other CoinDCX colleagues
* Watch the numbers and be data-driven in your approach. Drive the creation
of new insights by using our talented data team
* Evaluate new product opportunities and bring forward proposals for
improvement
* Develop product documentation including specifications, wireframes, and
process flow
* Provide insight to stakeholders on the product and market
* Manage all aspects of in-life products, including customer feedback,
requirements, and issues

You'll Know You're Winning When:

* Partner with business and support function heads on the full employee
lifecycle: onboarding, transfers, offboarding and day-to-day employee queries.
* Managers in your business units see you as their first call on people
matters, and bring you in early.
* Employee relations cases you handle are documented, handled fairly and
closed within agreed timelines.
* Performance cycles and routine HR processes have run on time in your teams,
with action plans that managers are following up on.




* You have identified the top 2–3 reasons people leave your teams, and have
actions underway that are moving attrition in the right direction.
* Employee records and HR reports for your teams are accurate and ready when
the business asks for them.

Perks That Empower You

Our benefits are designed to make a lasting impact on your life, giving you
the freedom to create a work-life balance that truly suits you.

* Design Your Own Benefit: Tailor your perk package to fit your unique needs.
Whether you’re eyeing a new gadget or welcoming a furry friend into your life,
our flexible benefits ensure that you can prioritize what matters most to you.
* Unlimited Wellness Leaves: We believe in the power of well-being. Take the
time you need to recharge, knowing that your health is our priority. With
unlimited wellness leaves, you can return refreshed, ready to build and grow.
* Mental Wellness Support: Your mental health is as important as your
professional growth. Benefit from access to health experts, free counseling
sessions, monthly wellness workshops, and regular team outings, all designed to
help you stay balanced and connected.
* Bi-Weekly Learning Sessions: These sessions are more than just
updates—they’re opportunities to fuel your growth. Stay ahead with the latest
industry knowledge, sharpen your skills, and accelerate your career in an
ever-evolving landscape.

You Ready To Build Whats Next?

If you’re looking for a role that gives you direct access to high-stakes
decisions, deep impact and a chance to build the future of finance, this is it.

Join CoinDCX and help us make crypto accessible to every Indian, together.

📌 Senior Product Manager (Bengaluru)
🏢 Coindcx
📍 Bengaluru