Sales & Business Development

- Source new customers through direct sales, referrals, builders, DSAs, and channel partners.
- Achieve monthly, quarterly, and annual sales targets.
- Promote and sell retail loan products as per company guidelines.
- Develop and maintain a strong pipeline of prospective customers.

Customer Relationship Management
- Build and maintain long-term relationships with customers.
- Understand customer financial requirements and provide suitable solutions.
- Ensure high customer satisfaction through prompt service and regular follow-up.
- Handle customer queries and resolve issues efficiently.

Channel Management
- Establish relationships with builders, real estate agents, connectors, and channel partners.
- Conduct regular meetings with channel partners to generate business leads.
- Increase market penetration through networking and local market activities.

Loan Processing & Coordination
- Assist customers in completing loan application formalities.
- Coordinate with Credit, Operations, Legal, Technical, and Customer Service teams for smooth loan processing.




- Ensure timely submission of documents and follow-up for loan disbursement.

Portfolio Quality
- Ensure sourcing of quality customers with adherence to company policies.
- Maintain portfolio health by minimizing delinquency and default risks.
- Support collection activities when required.

Compliance & Documentation
- Ensure compliance with regulatory and company guidelines.
- Verify customer documents and maintain accurate records.
- Adhere to KYC, AML, and internal audit requirements.

Required Qualifications
- Graduate in any discipline (MBA preferred).
- 1-5 years of experience in Retail Banking, Housing Finance, NBFC, or Financial Services.
- Freshers with strong sales aptitude may be considered for entry-level positions.

Required Skills
- Solid sales and negotiation skills.
- Customer relationship management.
- Excellent communication and interpersonal skills.
- Market knowledge and networking ability.
- Problem-solving and analytical skills.
- Proficiency in MS Excel, Word, and CRM systems.
- Ability to work under target-driven environments.

📌 Relationship Manager - Retail (India)
🏢 equitas small finance bank
📍 India