Job Description

Role Overview

The Expert – Client Instructions (CI) will serve as the key subject matter expert for interpreting, validating, and implementing client-specific requirements across projects and operational deliverables.

The role will play a critical part in the transition of the T&D; Client Instructions process, with a strong focus on validation. Leveraging a solid understanding of both upstream and downstream processes, the Expert will provide validation guidance and support to Operations teams, ensuring accurate and consistent execution.

The Expert will work closely with Transformation and Technology teams to understand process and system changes, assess their operational impact, and ensure timely and effective communication to Operations teams.

The role will ultimately ensure that operational deliverables consistently meet client instructions, compliance requirements, and quality standards, while strengthening collaboration across T&D;, Operations, Transformation, Technology, and other key stakeholders.

Key emphasis of the role

- Client Instructions expertise: Act as the primary point of expertise for interpretation and implementation of client-specific requirements.
- Validation ownership: Strengthen validation across upstream and downstream processes during the T&D; CI transition.
- Operational enablement: Provide clear guidance and support to Operations teams for accurate execution.
- Transformation & Technology partnership: Translate process and technology changes into actionable operational requirements.
- Quality & compliance: Ensure deliverables consistently meet defined client instructions and quality benchmarks.
- Stakeholder communication: Maintain clear and timely communication across all involved teams.

Key Responsibilities

- Program & Change Leadership
- Manage large-scale transformation programs across multiple markets
- Drive stakeholder alignment
- Monitor risks, dependencies, and transformation benefits realization

- Process Integration & Standardization

- Align workflows across Operations
- Standardized SOPs
- Ensure seamless transition from project mode to BAU ownership

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Digitalization & Automation
- Lead deployment of AI, automation specifically validation tools
- Define automation requirements with Technology teams
- Drive UAT, business sign-off, and adoption of new solutions
- Define KPIs, dashboards,



and governance mechanisms

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Capability Building & Knowledge Management
- Enable upskilling of Operations
- Build SME communities and Centers of Excellence

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Stakeholder & Executive Engagement
- Partner with Technology, PL and Regional Teams.
- Prepare executive updates, transformation reviews, and business cases.
- Influence decisions through data-backed recommendations.

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Stakeholder Management
- Act as the subject matter expert for client instructions during onboarding, reviews, and escalations.
- Collaborate with cross-functional teams (Operations, Legal, Compliance, Tech) to resolve ambiguities.

- Continuous Improvement

- Identify gaps in instruction interpretation and propose process enhancements.
- Train internal teams on evolving client requirements and best practices.
- Must have strong awareness of Generative AI (GenAI), including a solid understanding of AI capabilities, applications, and industry background.
- Ability to define long term GenAI strategy aligned with business Goals

Required Skills & Competencies

- Strong analytical skills
- Excellent communication and stakeholder management abilities
- Deep understanding of compliance, regulatory frameworks, and client-specific nuances
- Proficiency in tools for workflow management and reporting (e.g., MS Office, ERP systems)

Qualifications

- Bachelor’s degree in Business, Operations, or related field (Master’s preferred).
- 5+ years of experience in client servicing, operations, or compliance roles.
- Prior exposure to global client instructions, Transformation and multi-country operations is a plus

Additional Information

Role is at Level P5

Our Benefits

- Versatile working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support,



and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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