Job Title: Sales Operations Executive
Experience: 4–6 Years
Salary: Up to 40,000 per month
Job Type: Full time
Work Location: Kolkata

Job Description

We are looking for an experienced and detail-oriented Sales Operations Executive to manage the complete Order-to-Cash (O2C) cycle for corporate and B2B customers.

The candidate will be responsible for handling end-to-end order processing, commercial documentation, client coordination, logistics, dispatch management, and payment follow-ups. The ideal candidate should have strong experience in B2B order fulfillment, commercial operations, and coordination with internal teams such as Sales, Accounts, Factory, and Warehouse.

Key Responsibilities

1. End-to-End Order Management

- Manage the complete order lifecycle for corporate and B2B customers, from order placement to final delivery.
- Ensure accurate order processing and timely fulfillment.
- Monitor order status and proactively resolve delays or operational issues.

2. Commercial Documentation

- Prepare and manage Sales Orders, Proforma Invoices, Tax Invoices, Debit Notes, and Credit Notes.
- Handle E-Way Bills and other relevant commercial documentation.
- Ensure accuracy and proper maintenance of transaction records.

3. Cross-Functional Coordination

- Coordinate with Sales, Accounts, Factory, and Warehouse teams for smooth order execution.
- Follow up on production schedules, stock availability, packaging, and dispatch requirements.
- Resolve operational bottlenecks to ensure timely delivery.

4. Logistics & Dispatch Management

- Coordinate with factory and warehouse teams for order dispatch and delivery.
- Visit factory or warehouse locations whenever required to resolve fulfillment issues.
- Track shipments and ensure timely updates to customers.

5. B2B Client Servicing

- Manage day-to-day communication with existing corporate clients.
- Handle customer queries, grievances, and order-related concerns.
- Provide regular updates on order status, dispatch, and delivery.




- Maintain strong professional relationships with clients.

6. Receivables & Payment Follow-ups

- Track customer payments and outstanding receivables.
- Coordinate with the Accounts team for payment reconciliation.
- Follow up with clients to ensure timely collections.
- Maintain accurate customer account records.

7. Reporting & Process Improvement

- Maintain order tracking reports and operational MIS.
- Use MS Excel and Google Sheets for reporting and data management.
- Leverage AI tools and technology to improve productivity and operational efficiency.
- Identify opportunities to streamline order fulfillment processes.

Required Skills & Qualifications

- 4–6 years of relevant experience in Sales Operations, Order Management, Commercial Operations, or B2B Client Servicing.
- Proven experience managing end-to-end order fulfillment for corporate/B2B customers.
- Experience in manufacturing, trading, or physical goods businesses is preferred.
- Strong practical knowledge of commercial transactions, invoicing, E-Way Bills, and receivables management.
- Good understanding of logistics, dispatch, warehouse, and production coordination.
- Excellent communication and client-handling skills.
- Fluency in English and Hindi is required.
- Strong working knowledge of MS Excel and Google Sheets.
- Familiarity with AI tools and modern productivity applications.
- Strong ownership, follow-up, coordination, and problem-solving abilities.

Preferred Candidate Profile

- Someone who can independently manage the complete order-to-delivery process.
- Comfortable coordinating with factory, warehouse, accounts, and sales teams.
- Proactive in resolving customer and operational issues.
- Detail-oriented, adaptable, and committed to long-term professional growth.
- A team player with integrity, accountability, and a customer-focused approach.

Salary & Employment Details

- Salary: Up to 40,000 per month
- Experience: 4–6 Years
- Employment Type: Full-time

Interested candidates can apply with their updated resume.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Sales Operations Executive (B Order Fulfillment) (Kolkata)
🏢 Xpressedu
📍 Kolkata