Role Overview

The Concierge Associate will support the team in delivering seamless guest experiences by coordinating guest requests with internal teams and vendors - ensuring smooth day-to-day concierge operations. This role requires strong communication skills, attention to detail, and a service-oriented mindset. This is a target driven role.

Key Responsibilities

- Assist in handling guest inquiries and service requests via calls, messages, and emails
- Coordinate with internal teams (operations, housekeeping, reservations, etc.) to ensure timely resolution of guest needs
- Liaise with external vendors for guest services such as transportation, experiences, dining, and local assistance
- Maintain accurate records of guest requests, follow-ups, and resolutions
- Support in preparing guest itineraries, recommendations, and confirmations
- Monitor service delivery to ensure quality standards are met
- Handle basic escalations and flag complex issues to the Concierge Specialist
- Ensure guests receive prompt, polite, and professional communication at all times





Required Skills & Qualifications

- Graduate in Hospitality, Tourism, or a related field (preferred)
- 1–2 years of experience in concierge, hospitality, guest services, or customer support
- Strong verbal and written communication skills- English and Hindi Preferred
- Customer-first attitude with problem-solving abilities
- Good coordination and multitasking skills
- Basic computer proficiency (MS Excel, email, CRM/tools preferred)

Key Competencies

- Service excellence mindset
- Attention to detail
- Team collaboration
- Time management
- Calm under pressure

Job Type: Full time

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Are you currently based in Goa?

Education:

- Bachelor's (Preferred)

Language:

- English (Preferred)
- Hindi (Preferred)

Work Location: In person

📌 Concierge Assistant (Saligao)
🏢 The Staymaster
📍 Saligao