Telecaller – Collections Department

Job Title: Telecaller – Collections
Department: Finance / Collections / Recovery
Job Location: Rukmini Tower, 3rd Floor, Rasalpur – 805122
Reporting To: Team Leader / Collection Manager

1. Job Purpose

To contact customers through telephone calls, remind them about pending payments, follow up on overdue accounts, and ensure timely collection of outstanding dues while maintaining good customer relationships.

2. Key Roles & Responsibilities

- Make outbound calls to customers regarding pending and overdue payments.
- Remind customers about upcoming EMI/payment due dates.
- Follow up regularly with customers who have missed their payment deadlines.
- Explain outstanding amounts, payment details, and available payment methods.
- Convince and motivate customers to make timely payments.
- Maintain daily call records and customer follow-up details.
- Update payment commitments and customer responses in the system.
- Coordinate with the collection team for unresolved and escalated cases.
- Achieve daily, weekly, and monthly calling and collection targets.
- Maintain professional communication and polite behavior with customers.
- Follow company policies and ethical collection practices.
- Submit daily calling and collection reports to the reporting manager.

3. Required Qualifications

- Minimum 12th pass; graduation preferred.
- Freshers and experienced candidates can apply.




- Basic computer knowledge.
- Knowledge of Hindi and local language is preferred.
- Good telephone communication skills.

4. Required Skills

- Valuable communication and convincing skills.
- Confidence in handling customer calls.
- Patience and positive attitude.
- Basic knowledge of MS Excel and computer operations.
- Ability to work under targets and deadlines.
- Customer handling and problem-solving skills.

5. Key Performance Indicators (KPIs)

- Number of calls made per day.
- Successful customer contact ratio.
- Payment commitment ratio.
- Collection conversion ratio.
- Follow-up efficiency.
- Monthly collection target achievement.
- Quality of customer communication.

6. General Responsibilities

- Maintain customer confidentiality.
- Ensure accurate call records.
- Follow company rules and regulations.
- Avoid inappropriate language or harassment during customer interactions.
- Maintain discipline and punctuality.

7. Overall Responsibility

The Telecaller – Collections is responsible for contacting customers, following up on pending payments, generating payment commitments, and supporting the collection team in achieving monthly recovery targets.

Office Address:
Rukmini Tower, 3rd Floor,
Rasalpur – 805122.

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 COLLECTION TELE CALLER EXECUTIVE (Hyderabad)
🏢 Ram Fincorp
📍 Hyderabad