Key Acounts Manager

Department: Business Development

Location: Kolkata

Experience: 5-14 Years

About Us:

Crystal Logistic Cool Chain Ltd. (Crystal Group) is a temperature-controlled logistics and cold storage company. We are hiring a Key Account Manager to own and grow a portfolio of B2B client accounts.

What you’ll do:

Look after customer-run accounts

- Address every customer escalation the same day, log it with the Site Lead, and track it until the customer confirms closure.
- Resolve billing disputes within the agreed time, working with the AR team until each one is closed.
- After any emergency, update the customer together with the Site Lead, and send the fix and closure in writing.
- Write an account plan within 30 days of the year starting, and bring issues, growth and renewal status at the monthly account review chaired by Central Operations.
- Meet the customer’s operations and procurement teams monthly, hold a quarterly business review, and know at least two contacts per account.
- Bring one growth opportunity per quarter on existing contracts into the RFQ process, and sign expansions.

Handle renewals and handovers

- Begin every renewal 90 days before expiry, including service performance evidence and account profitability. Never use a customer reference without their written consent.
- When taking over an account from another BD, hold a joint meeting within 30 days.

Support MCF Site Leads





- Agree a plan with each Site Lead for their top customers, and join customer meetings when they ask.
- Review MCF account profitability with Site Leads every quarter, and start the renewals they lead 90 days ahead.

What we are looking for:

- Key account management experience in logistics, warehousing, 3PL or express/transportation is a must,
- A proven record of growing client accounts in revenue terms, not only managing service and SLAs, expousre to recent client acquisition is an added advantage,
- Experience in handling renewals, rate negotiations, participate in RFQs and client business reviews (QBR/MBR),
- Cold chain exposure is a plus, not mandatory.

Before applying, please go through our Official company website https://www.crystalgroup.in, in order to understand our business.

Pay: ₹700,000.00 - ₹1,100,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Are you currently working in a Logistics company?
- Do you have experience in handling existing customers and grow their businesses?
- How many exusting clients/customers are you handling currently?
- Do you have experience in Revenue generation?
- Why are you looking for a change?
- Are you residing in Kolkata or willing to relocate to Kolkata?
- What is your Current CTC per annum?
- What is your Expected CTC per annum?
- What is your Notice Period and is it negotiable?

Work Location: In person

📌 Key Accounts Manager (India)
🏢 Crystal Group
📍 India