Job Description: Front Office Manager

Company: CGH Earth Experience Hotels

Location: Dasada, Gujarat

Designation: Front Office Manager

Department: Front Office

Reporting To: General Manager

Industry: Hospitality

Role Overview

We are seeking a warm, highly organized, and hands-on Front Office Manager to lead guest reception, reservations, excursion logistics, and overall stay experience at our experiential resort near the Little Rann of Kutch. In this role, you will take operational ownership of all front desk procedures, coordinate safari and local activity itineraries, manage guest relations, and lead a dedicated team to deliver seamless, personalized, and eco-conscious hospitality.

Key Responsibilities

1. Guest Experience & Front Desk Operations

- Oversee daily check-in, check-out, VIP arrivals, room allocations, and guest billing procedures to ensure smooth operations.
- Serve as the primary host for incoming guests, providing detailed orientation on property amenities, regional wildlife, local village culture, and CGH Earth’s core values.
- Proactively manage guest queries, feedback, and special requests, maintaining top-tier guest satisfaction ratings across direct and online platforms.

2. Excursion & Activity Logistics

- Coordinate seamlessly with naturalists, drivers, and local guides to schedule and monitor jeep safaris into the Little Rann of Kutch, birdwatching trips, village walks, horse riding, and shooting range access.
- Ensure accurate cross-departmental communication regarding guest departure times, packed picnic breakfasts/meals, and customized activity itineraries.

3. Team Leadership, Training & Administration

- Supervise, train, and mentor front desk executives, bell staff, and concierge teams in luxury customer service standards,



local heritage storytelling, and property SOPs.
- Prepare duty rosters, manage leave schedules, and foster a collaborative, empathetic, and guest-focused team culture.

4. PMS, Inventory & Inter-Departmental Coordination

- Manage reservations, walk-ins, group bookings, and inventory distribution across direct and OTA booking channels using the Property Management System (PMS).
- Ensure accurate guest data logging, billing reconciliation, daily cash drawer auditing, night audit reports, and shift handover processes.
- Liaise closely with Housekeeping, F&B; Production, F&B; Service, and Maintenance teams to fulfill guest requests promptly and resolve operational bottlenecks.

Qualifications & Candidate Profile

Education

- Bachelor’s Degree or Diploma in Hotel Management, Hospitality Studies, or related fields from a recognized institute.

Experience

- Total Experience: Minimum 6+ years of progressive front office experience in reputable hotels, heritage properties, or boutique resorts.
- Leadership Experience: Minimum 2+ years in a managerial or supervisory capacity (e.g., Front Office Manager, Assistant Front Office Manager, or Duty Manager preparing for an FOM role).
- Domain Advantage: Prior operational experience in wildlife resorts, eco-lodges, safari camps, or heritage properties is a strong added advantage.

Key Skills & Competencies

- Strong fluency in Property Management Systems (PMS), channel management, and front-desk financial reconciliation.
- Exceptional interpersonal, guest handling, and communication skills.
- Proven leadership ability to manage logistics, safari schedules, and guest experience in a remote resort environment.

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Manager (Surendranagar)
🏢 CGH Earth
📍 Surendranagar