Company: 9to5

Location: Okhla Phase 1, New Delhi

Work Mode: Work From Office (WFO)

Salary: ₹18,000 – ₹28,000 per month

Experience: 1–2 Years

About the Role

We are looking for a proactive and detail-oriented Client Service & Operations Executive to manage client communication, coordinate daily business operations, and ensure smooth order processing and timely deliveries.

Key Responsibilities:

- Handle client queries through emails, WhatsApp, and phone calls.

- Manage order processing, tracking, dispatch, and delivery coordination.

- Coordinate with internal teams, vendors, warehouses, and logistics partners.

- Monitor shipments, handle RTO cases, and resolve delivery-related issues.

- Maintain operational trackers, inventory records, and MIS reports.

- Follow up on pending orders, client requirements, and vendor commitments.





- Ensure timely resolution of customer concerns and maintain strong client relationships.

- Support the smooth execution of daily business operations.

Requirements:

- 1–2 years of experience in client servicing, customer support, or operations.

- Excellent verbal and written communication skills.

- Working knowledge of MS Excel and Google Sheets.

- Robust coordination, follow-up, and problem-solving abilities.

- Ability to multitask and manage deadlines effectively.

- Experience in e-commerce, logistics, or order management will be an added advantage.

Pay: ₹18,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Client Service & Operation Executive (India)
🏢 9to5
📍 India