Job Summary

We are looking for a friendly, customer-focused, and well-organised Customer Relationship Executive (CRE) to join our team in Kannur, Kerala. The ideal candidate should have at least 1 year of experience in customer service or front office operations, with excellent communication skills in English and Malayalam.

The candidate will be responsible for handling patient enquiries, managing appointments, maintaining effective communication with patients, and ensuring a smooth and positive patient experience throughout their journey with the clinic.

Key Responsibilities

- Handle incoming patient enquiries through calls, WhatsApp, and other communication channels.
- Assist patients with appointment bookings and scheduling.
- Follow up with potential and existing patients regarding consultations and treatments.
- Provide accurate information about clinic services and treatments.
- Maintain good relationships with patients and ensure excellent customer service.
- Manage patient records and enquiry details.




- Coordinate with doctors and other clinic staff for smooth patient handling.
- Respond to patient queries professionally and promptly.

Qualifications

- Any Degree.
- Minimum 1 year of experience in Customer Service or Front Office operations.
- Excellent communication skills in English and Malayalam.
- Good patient-handling and relationship-management skills.
- Proficiency in handling follow-up calls and WhatsApp enquiries.
- Friendly attitude with solid interpersonal and organisational skills.

Job Details

- Position: Full-Time
- Gender: Male / Female
- Experience: Minimum 1 Year
- Location: Kannur, Kerala
- Working Hours: 9:30 AM – 6:30 PM
- Salary: As per experience + Incentives

How to Apply

Interested candidates can share their updated CV via WhatsApp at 77360 23614.

Work Location: In person

📌 Customer Relationship Executive (India)
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