Customer Relations & Office Assistant

Company: Lumrix Innovation

Job Title: Customer Relations & Office Assistant Department: Sales & Administration Location: Kannur, Kerala Employment Type: Full-Time

1. Job Summary

Lumrix Innovation is looking for a responsible, friendly, and organised Customer Relations & Office Assistant to handle customer communication, daily office activities, and administrative support. The candidate should be capable of maintaining valuable customer relationships while ensuring smooth office operations.

2. Key Responsibilities

A. Customer Relations

- Handle incoming and outgoing customer calls.
- Respond to customer enquiries through WhatsApp, phone calls, and other communication channels.
- Explain product details, pricing, offers, and warranty policies to customers.
- Follow up with existing and potential customers.
- Maintain good relationships with customers and ensure customer satisfaction.
- Handle customer complaints and coordinate with the concerned departments for solutions.
- Maintain customer details and follow-up records.

B. Office Administration

- Handle daily office administrative activities.
- Maintain files, documents, invoices, and other office records.
- Perform data entry and update customer databases.
- Prepare quotations, invoices, and other basic office documents.
- Coordinate product dispatch, courier details, and delivery updates.
- Maintain office records and ensure proper documentation.
- Assist the management and other staff with daily office requirements.

3.



Required Skills & Qualifications

- Minimum qualification: Plus Two / Degree.
- Good communication skills in Malayalam and basic English.
- Basic computer knowledge (MS Excel, Word, Email).
- Knowledge of WhatsApp and customer handling.
- Good telephone etiquette.
- Ability to manage multiple tasks.
- Friendly attitude and problem-solving skills.
- Previous experience in customer service or office administration will be an advantage.
- Freshers are also welcome

4. Key Performance Expectations (KPI)

- Timely response to customer enquiries.
- Proper customer follow-ups.
- Accurate data entry and record maintenance.
- Effective handling of customer complaints.
- Proper coordination of dispatch and delivery.
- Smooth completion of daily office activities.
- Maintaining positive customer relationships.

5. Personal Qualities

- Responsible and punctual.
- Positive and professional attitude.
- Patient when dealing with customers.
- Good organisational skills.
- Willingness to learn and take initiative.

6. Reporting

The employee will report directly to the Management / Office Manager.

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About Lumrix Innovation:

Lumrix Innovation is a solar lighting company based in Kannur, Kerala, specialising in solar street lights and outdoor lighting solutions.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Work Location: In person

📌 Customer Relationship Executive and office assistant (Kannur)
🏢 LUMRIX INNOVATIONS
📍 Kannur