- Contact customers through phone calls, WhatsApp, and field visits to collect overdue loan payments.
- Conduct regular field visits to trace customers and understand their financial situations.
- Negotiate with customers and encourage repayment through EMI payments, part payments, and Full & Final (F&F;) settlements.
- Generate and follow up on PTPs (Promises to Pay) and ensure commitments are fulfilled.
- Identify customers' current addresses, employment details, and contact information.
- Maintain regular follow-ups with customers until the outstanding amount is recovered.
- Achieve assigned monthly collection targets and recovery milestones.
- Update daily collection activities, customer remarks, and payment details in the collection system.
- Coordinate with the Team Leader and Collection Manager regarding settlement proposals and customer issues.
- Ensure proper customer handling and follow ethical collection practices.
- Submit daily visit reports, collection reports, and performance updates.
- Support the team in achieving overall collection and recovery targets.

Pay: ₹18,200.00 - ₹38,200.00 per month

Work Location: In person

📌 Collection Executive (Kochi)
🏢 Finsera
📍 Kochi