- Call Handling: Answer incoming customer calls or make outbound calls to follow up, generate leads, or promote products/services.
- Issue Resolution: Diagnose customer queries, troubleshoot technical problems, handle complaints, and process refunds or order updates.
- Data Entry: Log conversation details, update customer accounts, and record call dispositions in CRM platforms or spreadsheets.
- Escalations: Transfer complex or high-priority issues to supervisors or specialized departments when they exceed standard policy limits.
- Performance Targets: Meet internal metrics such as Average Handling Time (AHT), First-Contact Resolution (FCR), and customer satisfaction scores.
Pay: ₹11,000.00 - ₹14,000.00 per month
Work Location: In person
📌 Call Center Executive (Salem)
🏢 Call Taxi
📍 Salem
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.