About Z18 Jewels

Z18 Jewels is a rapidly growing, modern fashion jewelry brand specializing in premium 18k, 14k, 9k gold, and 925 silver collections. Operating out of high-footfall retail environments and premium mall kiosks across India, we are dedicated to delivering exceptional design, quality, and customer experiences.

Role Summary

We are seeking a highly organized and results-driven Retail Operations Manager to oversee our multi-branch retail operations. Based in Kochi, you will serve as the linchpin of our daily business, traveling frequently to our various mall kiosks to drive sales performance, manage retail teams, ensure a seamless supply chain, and oversee inventory flow and merchandising strategy.

Key Responsibilities

Inventory & Merchandising Management

Stock Control: Monitor and manage inventory levels across all kiosks and branches, ensuring optimal stock availability while minimizing dead stock.

Merchandising Strategy: Analyze daily and weekly product performance to identify fast-moving vs. slow-moving designs, forecasting demand to raise accurate and timely purchase orders.

Audits & QC: Travel to kiosk locations to conduct regular physical stock audits, reconcile system discrepancies, oversee quality control checks on incoming stock, and implement strict loss-prevention measures.

Visual Merchandising: Ensure display trays, lighting, and product placements adhere to Z18’s visual standards across all locations to maximize aesthetic appeal and customer engagement.

Sales & Performance Leadership

Daily Operations: Directly oversee daily sales operations and manage retail staff across multiple Z18 kiosks and branches via regular site visits.

Target Management: Define, allocate, and monitor individual sales targets for branch staff, ensuring that broader team and store-level revenue goals are consistently achieved or exceeded.

Data Analysis: Generate and present comprehensive sales reports to the executive team, identifying market trends and operational bottlenecks.

Operational & Team Management

Site Visits & Supervision:



Travel consistently between the Kochi base and other kiosk locations (e.g., Trivandrum) to provide on-the-ground support, supervision, and operational troubleshooting.

Shift Planning: Plan and optimize staff shift schedules across all retail locations to ensure peak operational coverage and efficiency.

Staff Development: Lead, motivate, and train retail teams on product knowledge, sales techniques, and operational protocols during site visits.

Vendor & Agency Coordination

Vendor Relations: Build and maintain strong relationships with jewelry manufacturers and suppliers, ensuring timely inventory replenishment and smooth supply chain operations.

Marketing Oversight: Serve as the primary point of contact for external advertising and marketing agencies, guiding the execution of both online and offline campaigns to align with brand objectives.

Qualifications & Requirements

Industry Experience: Minimum of 4 years of proven operational, inventory, or sales management experience within the retail jewelry sector.

Mobility & Travel: Must be based in Kochi with the willingness and ability to travel frequently to various retail kiosks and mall locations across the region.

Merchandising & Inventory Skills: Strong background in retail merchandising, stock auditing, and utilizing Point of Sale (POS) or Inventory Management Systems.

Product Expertise: Deep technical and market knowledge of gold (including 14k, 18k, and 9k variations) and 925 silver fashion jewelry.

Technical Proficiency: Advanced command of data management and reporting tools, specifically Google Sheets and Microsoft Excel, for complex sales and inventory reporting.

Communication: Exceptional English communication skills with the ability to negotiate with vendors, guide marketing agencies, and lead diverse retail teams.

Watsapp cv to : (phone hidden)

Send your CV via WhatsApp to (phone hidden) or email your resume to [email protected]

Job Type: Full time

Pay: ₹30,000.00 - ₹50,000.00 per month

Education:

- Bachelor's (Required)

Experience:

- Jewelry sales: 2 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Retail Operations Manager (India)
🏢 Z18
📍 India