Full job description

1. Guest Service & Hospitality

- Welcome guests warmly within 5 seconds.
- Explain menu, offers and promotions.
- Recommend upselling items.
- Assist guests with menu selections.
- Ensure positive guest experience.
- Handle special requests professionally.
- Build repeat customer relationships.

2. Order Taking & POS Management

- Take accurate orders.
- Enter orders correctly into POS.
- Process cash, UPI, card payments.
- Maintain billing accuracy.
- Verify order modifications.

3. Peak Hour Operations

- Manage rush hours efficiently.
- Coordinate with kitchen.
- Deliver food within service standards.
- Minimize guest waiting time.
- Handle multiple tables/customers simultaneously.

4. Guest Complaint & Grievance Handling

- Listen actively.
- Apologize professionally.
- Resolve issues immediately.
- Escalate major concerns to manager.
- Record guest complaints.

5. Sales & Upselling

- Promote add-ons and combos.
- Increase average bill value.
- Suggest beverages, desserts, sides.

6. Outlet Cleanliness & Hygiene

- Clean tables immediately after use.
- Maintain dining area cleanliness.
- Ensure washrooms are clean.
- Follow HACCP and FSSAI standards.
- Perform opening and closing cleaning.

7. Stock Monitoring





- Monitor service stocks.
- Refill sauces, tissues, packaging.
- Conduct daily stock checks.
- Report shortages.

8. Inventory & Asset Care

- Proper use of equipment.
- Prevent breakage.
- Report damages immediately.

9. Reporting & Documentation

- Daily sales report.
- Shift handover report.
- Complaint register.
- Cleaning checklist.
- Stock consumption report.

10. Teamwork & Discipline

- Attend briefings.
- Support colleagues during rush hours.
- Maintain grooming standards.
- Follow SOPs.
- Event Execution: Overseeing setup, service flow, and teardown for corporate events, parties, and conferences and social functions
- Staff Management: Scheduling servers and stewards, conducting shift briefings, and training team members.
- Quality & Cost Control: Maintaining cleanliness and sanitation standards, managing equipment inventories, and tracking labor or supply costs.
- Client Relations: Interacting with event hosts, handling feedback, and resolving service issues on-site.

Pay: ₹16,000.00 - ₹20,000.00 per month

Advantages:

- Food provided
- Provident Fund

Work Location: In person

📌 Food and Beverage captain/supervisor (Kolkata)
🏢 Ruhitel Hotel
📍 Kolkata