Job Description – Service Advisor (Automobile Industry)

Department: Service Department | Industry: Automobile Dealership

1. Job Title

Service Advisor

2. Job Purpose

To provide excellent customer service by understanding vehicle-related concerns, conducting vehicle inspections, preparing job cards and repair estimates, coordinating with workshop technicians, and ensuring timely vehicle delivery with high customer satisfaction.

3. Key Responsibilities

- Welcome customers visiting the service centre and understand their vehicle service requirements.
- Handle customer enquiries related to vehicle servicing, maintenance and repairs.
- Conduct vehicle inspections and record customer complaints accurately.
- Prepare job cards with complete details of vehicle condition and customer requirements.
- Explain recommended repairs, service schedules and estimated costs to customers.
- Coordinate with technicians and workshop supervisors for timely completion of jobs.
- Obtain customer approval for additional repairs and replacement of spare parts.
- Regularly update customers regarding vehicle repair status and delivery timelines.
- Ensure proper coordination with the spare parts department for parts availability.
- Conduct final vehicle checks and ensure customer satisfaction before delivery.
- Explain completed work, replaced parts and service bills to customers.
- Handle customer complaints and resolve service-related issues professionally.
- Promote additional services, extended warranties, AMC packages and value-added services.
- Maintain customer records, service history and proper documentation.
- Achieve monthly targets for labour revenue, spare parts, customer satisfaction and service retention.

4. Educational Qualification

- Graduate in any discipline preferred.
- Diploma / ITI in Automobile or Mechanical Engineering will be an added advantage.




- Basic knowledge of automobile technology and vehicle maintenance.

5. Experience Required

- Minimum 2–5 years of experience in the automobile service industry.
- Experience working with authorised automobile dealerships preferred.
- Experience in customer handling, vehicle inspection and service operations.
- Knowledge of dealership processes and service documentation.

6. Required Skills

- Excellent communication and customer-handling skills.
- Valuable knowledge of automobile servicing and maintenance.
- Ability to understand vehicle technical complaints.
- Knowledge of job card preparation and repair estimation.
- Basic knowledge of DMS and CRM software.
- Problem-solving and negotiation skills.
- Sales and upselling abilities.
- Strong coordination and follow-up skills.
- Ability to work under pressure and achieve targets.

7. Key Performance Indicators (KPIs)

KPI

Performance Parameters

Customer Satisfaction

CSI / Customer Feedback

Labour Revenue

Monthly labour sales target

Spare Parts Sales

Parts revenue generation

Service Retention

Repeat customer visits

Upselling

Additional service conversion

Vehicle Delivery

Timely vehicle delivery

Customer Complaints

Complaint resolution

Productivity

Number of vehicles handled

Customer Follow-up

Post-service follow-up

8. Preferred Candidate Profile

- Should have experience in an authorised automobile dealership.
- Should be confident in interacting with customers.
- Should understand vehicle service processes and technical complaints.
- Should be capable of coordinating with technicians and workshop managers.
- Should have a customer-focused and target-oriented approach.
- Should maintain professional behaviour and service standards.

Coctact Details

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(phone hidden)

Gmail - [email protected]

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Service Advisor (Mumbai)
🏢 Fortpoint Automotive Cars
📍 Mumbai