Key Responsibilities:

- Handle customer calls and service-related enquiries.
- Follow up with customers regarding vehicle servicing, appointments and service reminders.
- Coordinate with Service Advisors and the Service Team.
- Conduct post-service customer feedback calls.
- Handle customer complaints and escalate issues to the concerned department.
- Maintain customer records and update CRM data.
- Ensure timely follow-ups and improve customer satisfaction.
- Support the CRM team in daily operations and reporting.

Requirements:

- Any Degree / Diploma.
- 0–2 years of experience in CRM or customer service.
- Good communication and telephone handling skills.
- Basic computer knowledge (MS Office / CRM software).
- Customer-focused attitude and positive interpersonal skills.

Pay: From ₹16,000.00 per month

Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Assistant CRM (Aluva)
🏢 Sree Gokulam Motors & Services
📍 Aluva