• Reservations & Booking: Manage the end-to-end booking lifecycle for flights, hotels, ground transport.
• Vendor & Supplier Management: Negotiate and maintain contracts with hotels, Destination Management Companies (DMCs), and transport providers to secure competitive rates and quality service.
• Itinerary & Documentation: Prepare accurate travel vouchers, itineraries, confirmation documents, and check visa, passport, or health/immunization regulations.
• Disruption & Issue Resolution: Handle real-time travel emergencies, flight cancellations, rebookings, and customer service escalations with calm composure.
• Reporting & Compliance: Track P&L; performance, monitor billing/invoices, and ensure adherence to company or international travel policies.