- Make outbound calls to customers regarding overdue EMIs and pending loan repayments.
- Follow up with customers to encourage timely repayment and resolve overdue accounts.
- Communicate professionally with customers, understand payment-related concerns, and negotiate repayment commitments.
- Track Promise-to-Pay (PTP) commitments and follow up on pending or missed payments.
- Achieve assigned daily, weekly, and monthly collection targets.
- Handle customer queries and objections professionally.
- Update customer interactions, payment commitments, and collection status in the system.
- Follow company policies, applicable RBI guidelines, the Fair Practices Code (FPC), and ethical collection practices.
Eligibility Criteria
- Freshers and experienced candidates are welcome.
- Candidates with prior NBFC/Fintech collection or loan recovery experience will be preferred.
- Must be proficient in at least one of the following languages: ○ Tamil ○ Telugu ○ Malayalam ○ Kannada
- Positive verbal communication and customer-handling skills.
- Willingness to work in a target-driven environment.
- Basic computer knowledge is preferred.
- Immediate joiners or candidates available on short notice are preferred.