We are looking for enthusiastic and customer-focused Call Center Executives to join our team at BharatDigiCash.
The candidate will be responsible for handling customer queries, providing support to retailers, resolving basic service-related issues, and maintaining qualified communication with customers.
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Assist retailers with AEPS, DMT, BBPS, Recharge, and other fintech services.
- Resolve customer queries and provide appropriate solutions.
- Handle customer complaints professionally and ensure timely resolution.
- Follow up with customers and internal departments regarding pending issues.
- Maintain proper records of calls, complaints, and customer interactions.
- Coordinate with the technical and operations teams to resolve service-related issues.
- Provide accurate information about company products and services.
- Maintain customer satisfaction and follow company communication standards.
Required Skills:
- Good Hindi communication skills.
- Basic English communication skills.
- Basic computer and MS Excel knowledge.
- Good listening and problem-solving abilities.
- Positive attitude and willingness to learn.
- Ability to handle customers professionally.
Eligibility:
- Minimum 12th Pass; graduates preferred.
- Freshers and experienced candidates can apply.
- Experience in BPO, Banking, Fintech, or Customer Support will be an advantage.
Location: Danapur, Patna, Bihar
Employment Type: Full-Time
Join BharatDigiCash and become a part of our growing fintech team!