About Urban Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, delivered in the comfort of their homes at a time of their choosing.

We are committed to providing customers with a high-quality, standardized, and reliable service experience. To deliver on this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and our brand, helping them succeed and deliver exceptional experiences.

About the Role & Team

We are looking for a Manager – Talent Acquisition who will lead a team of recruiters and drive hiring across business functions at Urban Company.

This is a high-ownership role that goes beyond managing recruitment delivery. You will partner closely with business leaders to understand talent requirements, build effective hiring strategies, and ensure the right talent comes on board at the right time.

You will be responsible for driving the team's performance, building robust talent pipelines, improving hiring processes, and ensuring a seamless experience for both candidates and stakeholders. The role requires someone who can thrive in a fast-paced, high-growth environment, navigate ambiguity, and balance strategic thinking with hands-on execution.

What You'll Do

- Team Management & Development: Lead, mentor, and develop a team of recruiters. Set clear goals, establish performance metrics, provide regular feedback, and build a culture of ownership, accountability, and continuous improvement.
- End-to-End Hiring: Drive recruitment delivery across assigned business functions, ensuring timely and quality closures. Oversee the complete hiring lifecycle, from workforce planning and sourcing strategy to offer management and onboarding.
- Stakeholder Management:



Partner closely with business leaders and senior stakeholders to understand hiring needs, align on priorities, provide regular updates, and influence hiring decisions.
- Hiring Strategy: Develop function-specific hiring strategies, identify the right talent pools, explore innovative sourcing channels, and build sustainable pipelines for current and future requirements.
- Data & Recruitment Analytics: Track and analyse recruitment metrics such as time-to-hire, conversion ratios, source effectiveness, offer-to-join ratios, and recruiter productivity. Use data to identify bottlenecks and drive improvements.
- Process Excellence: Build and streamline recruitment processes, improve ATS utilisation, establish consistent hiring practices, and drive process efficiencies across the team.
- Candidate Experience: Ensure a positive and consistent candidate experience throughout the hiring journey, with timely communication, structured feedback, and seamless pre-onboarding handovers.
- Business Partnership: Act as a trusted talent advisor to business leaders, bringing market insights, talent intelligence, and recruitment expertise to workforce planning and critical hiring decisions.
- Hiring Reviews & Planning: Drive regular hiring reviews with business stakeholders, monitor progress against hiring plans, flag risks, and proactively identify solutions to hiring challenges.
- Continuous Improvement: Stay updated on talent market trends, sourcing practices,



and recruitment technologies to continuously improve the team's effectiveness and overall hiring outcomes.

What We'll Need

- 5–8 years of experience in Talent Acquisition, preferably in a fast-paced, high-growth organisation.
- Prior experience managing and developing a team of recruiters, with the ability to drive performance and build a high-accountability culture.
- Strong stakeholder management skills, with experience partnering with business leaders and senior leadership.
- Demonstrated experience in managing end-to-end recruitment across multiple business functions and handling complex hiring mandates.
- Strong understanding of sourcing strategies, talent mapping, market intelligence, and recruitment processes.
- Data-driven approach with the ability to interpret recruitment metrics and translate insights into actionable improvements.
- Excellent communication, negotiation, and influencing skills.
- Ability to navigate ambiguity, manage competing priorities, and deliver outcomes in a dynamic environment.
- Strong ownership mindset, with the ability to balance strategic responsibilities with hands-on execution.

What Can You Expect?

- A high-ownership role with the opportunity to shape and scale talent acquisition practices.
- The prospect to work closely with business leaders and influence critical talent decisions.
- A fast-paced startup environment with significant learning and growth opportunities.
- The opportunity to build, lead, and develop a strong recruitment team.
- An environment that values ownership, innovation, collaboration, and execution.

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.

📌 Talent Acquisition Manager (Gurugram)
🏢 Urban
📍 Gurugram