- Experience: 15–20 years
- Job Locations: Bangalore, Pune, Noida, Hyderabad
- Work Model: Hybrid
- Send resumes to: [email protected] with below details:
- Name:
- Exp:
- CTC:
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Role Overview

HCL Software is seeking a highly experienced Service Management

Office (SMO) Lead to establish the SMO as a first-time, structural capability for Enterprise IT and Central Engineering, providing strategic leadership for ITSM transformation, governance, and architecture. This role requires a seasoned techno-functional qualified with 20+ years of experience in designing, implementing, and optimizing large-scale

ITSM solutions, operating models, and service management processes across global enterprises.

The SMO Lead will act as a trusted advisor to senior leadership, and as

Process Manager for the Service Operations and Service Delivery processes, driving service excellence through process-led design,

closed-loop CMDB intelligence, tooling re-implementation, and operational governance.Building IT service management and CMDB tool from scratch. Service management architecture (hands on)

Hands on exp in Implementing any ITSM tool -creating tool-technically functional requirement in data model and designing table and schema level exp.

In any ITSM flavour,



BMC remedy, ITSM , Service now.

This is Techno-functional role.

Key Responsibilities & Requirements

· Hands-on experience in implementing ITSM tools within IT Service Management.

· End-to-end understanding of the ITSM implementation lifecycle.

· Strong understanding of ITSM and CMDB data models.

· Ability to drive techno-functional implementation, including:

· Data model and architecture.

· Table design and schema-level understanding.

· Data generation, storage and flow.

· Experience in setting up Service Management capabilities from scratch.

· Hands-on experience with CMDB and ITSM tools.

· Service Management architecture expertise, particularly data modelling and data management.

· Experience in managing teams.

· Ability to build and scale the Service Management Office, including team restructuring and realignment.

Preferred Technical Background

- ServiceNow
- BMC Remedy

Candidates should ideally have worked with IT Services companies.

Additional Considerations

- Regular interaction with US leadership.
- Flexibility to work with UK time zones.
- Role involves both strategic ownership and hands-on technical implementation.

📌 Service Management Office (SMO) Lead (Bengaluru)
🏢 HCLSoftware
📍 Bengaluru