Company Description Visalakshi Marketing Pvt. Ltd. is a agile organization driving growth in the Retail and Food & Beverage sectors through a diverse portfolio of franchise operations. As a trusted franchisee for brands such as Miniso, Nescafe, Bluetokai, US Polo, Arrow, @cafe, and Chaayos, the company focuses on delivering consistent and high-quality customer experiences.

Visalakshi

Marketing is committed to expanding its presence across key markets and creating modern, engaging retail and café environments. The company emphasizes continuous innovation and agility to meet evolving consumer expectations and market demands. Team members join a fast-paced, growth-oriented environment with opportunities to support multiple well-known brands.

Role Description The IT Ops Executive is a full-time, on-site role based in the Greater Delhi Area, responsible for ensuring smooth and reliable IT operations across retail and F&B; locations. This role involves providing day-to-day technical support for store systems, POS devices, desktops, laptops, and peripheral equipment, as well as monitoring and maintaining networks and internet connectivity. The IT Ops Executive will perform troubleshooting of hardware, software, and network issues, coordinate with vendors or service providers for escalations, and document resolutions and configurations.

The role includes overseeing routine system checks, backups,



and updates, ensuring compliance with IT policies, and supporting the rollout of new applications or equipment. Collaboration with store managers and internal teams to minimize downtime and enhance operational efficiency is a key aspect of the position.

Qualifications

- Candidates should possess strong skills in Troubleshooting and Technical Support to diagnose and resolve hardware, software, and user issues efficiently.
- Candidates should possess skills in Network Administration and Information Technology to manage connectivity, basic server functions, and secure system configurations.
- Candidates should possess solid IT Operations experience to handle day-to-day monitoring, maintenance, and incident management for multiple locations.
- Relevant qualifications such as a diploma or degree in Computer Science, Information Technology, or related field are preferred, along with certifications (e.g., CompTIA A+, Network+) being an advantage.
- Additional beneficial skills include familiarity with POS systems, retail IT environments, basic cybersecurity practices, vendor coordination, and clear written and verbal communication.
- Ability to work on-site across stores as needed, prioritize tasks under time pressure, and maintain accurate documentation of IT assets and activities.

📌 IT Ops Executive (Delhi)
🏢 Visalakshi Marketing
📍 Delhi