Job Title: Process Trainer

Experience: Minimum 2 year of relevant training experience ( 1 yr on paper tariner )

Industry: BPO / ITES / Customer Support

Work Mode: Work From Office (WFO)

Work Schedule: 5 Days Working | 2 Rotational Offs

Required Skills and Qualifications

- Minimum 2 year of hands-on training experience, preferably in a BPO/ITES environment.
- Prior experience in international Chat or semi-voice support is highly preferred.
- Good understanding of TNI, TNA, OJT, classroom training, nesting, and refresher training.
- Robust verbal and written communication skills.
- Good presentation, facilitation, and classroom management skills.
- Ability to coach, mentor, and engage trainees effectively.
- Understanding of customer service fundamentals, call handling, quality parameters, and process compliance.
- Proficiency in MS PowerPoint, Excel, Word, and training documentation.
- Strong analytical,



interpersonal, and problem-solving skills.

Willingness to work from the office and accommodate night shifts. Comfortable working 5 days a week with 2 days off.

Preferred Candidate Profile

Candidates currently working as Process Trainers, Chat Trainers, Customer Service Trainers, or BPO Trainers.

Experience handling new-hire training, process transitions, OJT, nesting, and refresher batches.

Exposure to international customer support processes and quality improvement initiatives.

Candidates who can demonstrate measurable improvements in trainee performance, quality scores, or process readiness.

Shift: Flexible to work in night shifts

Contact HR:

Varshitha((phone hidden))

📌 Hiring-Process Trainer||Upto 7LPA||Chat process||Cab (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad