Role Description

This is a full time on-site role based in Panaji, Goa, for a Front Office Manager.

The Front Office

Manager will oversee daily front-office operations, including supervising staff, managing reservations, addressing guest inquiries, and ensuring customer satisfaction. Duties include maintaining smooth communication between departments, handling guest complaints, monitoring front desk activities, and upholding high standards of service to enhance the guests' overall experience.

Qualifications

- Proven skills in Front Office management specifically in Casino operations, with a focus on scheduling, coordination, and organizational tasks.
- Excellent Communication skills, both written and verbal, to effectively manage guest interactions and team collaboration.
- Ability to work well in a fast-paced environment and manage multiple tasks efficiently.
- Leadership skills with experience in team management and staff training are an advantage.
- Experience in casino industry.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is an added advantage.

📌 Front Office Manager (Panaji)
🏢 Galaxy Casino, Om Kapeesh Entertainment Private
📍 Panaji