Front Office Executive

Company: Bestinn Leisure

Department: Front Office

Position: Front Office Executive

1. Job Summary

The Front Office Executive is responsible for managing and overseeing front office operations at Bestinn Leisures, ensuring smooth guest handling, efficient reservation management, proper billing, and excellent customer service. The role requires strong operational knowledge, coordination with all hotel departments, handling guest concerns, monitoring front office staff, and ensuring that hotel procedures and service standards are consistently followed.
1. Key Responsibilities

A. Front Office Operations

- Supervise and manage daily front office activities.
- Ensure smooth check-in, check-out, and guest registration procedures.
- Monitor room availability, occupancy, reservations, and room status.
- Ensure accurate maintenance of guest records and hotel documentation.
- Handle important guest enquiries and special requests.
- Ensure the reception area is organized, professional, and welcoming.

B. Reservation and Revenue Management

- Manage reservations received through direct bookings, telephone, walk-ins, and online travel agencies (OTAs).
- Monitor room availability, rates, and booking status.
- Coordinate with the Revenue / Management team regarding room pricing and occupancy.
- Monitor cancellations, amendments, no-shows, and extended stays.
- Ensure accurate reservation entries and prevent booking errors.
- Identify opportunities to improve room occupancy and revenue.

C. Guest Relationship Management

- Welcome guests and ensure a pleasant arrival experience.
- Handle guest complaints, feedback, and service recovery professionally.
- Ensure VIP guests and special occasions receive appropriate attention.
- Follow up on guest requests and resolve issues promptly.
- Maintain good relationships with regular guests and corporate clients.
- Encourage positive guest reviews and feedback.

D. Team Management

- Allocate duties and responsibilities among front office associates.
- Monitor staff attendance, grooming, punctuality,



and performance.
- Train team members on hotel procedures and guest service standards.
- Ensure proper shift handovers and communication.
- Maintain discipline and teamwork within the department.

E. Billing and Financial Control

- Monitor guest billing and ensure accurate invoice preparation.
- Supervise cash handling, card payments, UPI transactions, and other approved payment methods.
- Verify daily cash reports and shift closing statements.
- Monitor outstanding payments and pending settlements.
- Ensure proper documentation of all financial transactions.
- Report discrepancies and irregularities to management.

F. Interdepartmental Coordination

- Coordinate with housekeeping for room readiness, room inspections, and room status updates.
- Work closely with maintenance to resolve room-related issues.
- Coordinate with food and beverage and other departments to fulfil guest requirements.
- Ensure smooth communication between departments.
- Follow up on pending guest requests until completion.

G. Reporting and Administration

- Prepare daily occupancy and revenue reports.
- Monitor arrivals, departures, in-house guests, and expected check-ins.
- Maintain daily shift reports and operational records.
- Ensure accurate guest registration and statutory documentation.
- Maintain confidentiality of guest and hotel information.
- Report operational challenges and improvement requirements to management.

1. Qualifications and Experience

- Degree or Diploma in Hotel Management / Hospitality preferred.
- Minimum 2–3 years of experience in hotel front office operations.
- Previous experience in a supervisory or executive-level front office role preferred.




- Good knowledge of hotel management software (PMS).
- Knowledge of OTA platforms and reservation management.
- Understanding of room revenue, occupancy, billing, and cash reconciliation.
- Strong communication and computer skills.
- Ability to manage staff and handle guest complaints independently.

1. Key Performance Indicators (KPIs)

- Room occupancy and revenue performance.
- Guest satisfaction and online review ratings.
- Accuracy of reservations and billing.
- Timely check-in and check-out operations.
- Reduction in guest complaints.
- Effective staff management and productivity.
- Proper cash reconciliation and financial reporting.
- Coordination and operational efficiency across departments.

1. Personal Attributes

- Excellent communication and leadership skills.
- Professional appearance and grooming.
- Robust customer relationship management abilities.
- Responsible, honest, and result-oriented.
- Good decision-making and problem-solving skills.
- Ability to handle pressure and multiple responsibilities.
- Proactive approach towards improving hotel operations.

1. Performance Expectations at Bestinn Leisures

The Front Office Executive is expected to:
- Take ownership of the overall front office experience.
- Ensure every guest receives prompt, courteous, and professional service.
- Maintain proper control over reservations, room inventory, and billing.
- Ensure effective supervision of front office associates.
- Coordinate proactively with housekeeping and other departments.
- Identify operational gaps and recommend improvements.
- Maintain the hotel's service standards and professional image.

Our Expectation: The Front Office Executive must act as a key representative of Bestinn Leisures, ensuring efficient front office operations, strong guest relationships, responsible team management, and a consistent commitment to guest satisfaction and hotel profitability.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 front office executive (Nipani)
🏢 Bestinn Leisure Hotels u0026 Resorts
📍 Nipani