Position: Field Support Engineer - RFID

Location: Navi Mumbai

Reporting to: Vice President, Global RFID Technology, r-pac International

Role Description

We are seeking a Field Support Engineer/Technician to install and maintain solutions designed to assist our customers achieve benefits in their Supply Chain using RFID and other sensors. In this role you will be required to assess the needs of the customer, install various solutions such as RFID Tunnels, portals, tabletops, overheads, and handhelds. You may also be required to troubleshoot networking or equipment issues.

To ensure success as a Field Support Engineer/Technician, you should have expert knowledge of telecommunication systems, advanced troubleshooting skills, and high-level interpersonal skills. A top-notch Field Support Engineer/Technician works quickly and efficiently while maintaining strong customer relations.

This position has >50% travel requirements.

Job Position Focus

- Meeting with customers to discuss their solution needs and site requirements.
- Foster a positive customer experience through a qualified, engaging, and approachable attitude.
- Mapping out the installation location/area and assessing equipment requirements.
- Installing equipment and cabling in factories and Dcs/warehouses
- Troubleshooting system and network issues. Apply troubleshooting and problem-solving skills to resolve technical issues with offered solutions.
- Installation and setup of equipment, including computers, network devices, barcode scanners, tunnels, portals, tabletops, overheads, and other read zones.
- Providing basic operating instructions.
- Completing job reports.
- Maintaining toolkits and spares parts inventory




- Provide timely and accurate status updates to customers and internal stakeholders and communicate needs and expectations of customers to internal stakeholders.
- Support procedures and policies, including documenting technical support cases in relevant systems and ensuring all relevant communication, documents, and files related to the case are accurately archived.
- Actively participate in and contribute to internal technical support efforts and special projects, including training new technicians and testing new products.
- Strive to continuously enhance knowledge of r-pacs products, processes, and policies.
- Escalate support cases not within own skill sets in a timely and effective manner.

Candidate Requirements

- BSc.Engineering/BTech. in Mechanical/Electrical/IPE or related subjects. High school diploma or GED (as required in regions)
- 3-5 years' experience in a technical field.
- Good technical understanding and practical experience with Microsoft Windows operating systems, including a strong understanding of IP networking technologies.
- Work experience in external hardware and software support.
- Strong analytical skills and an aptitude for creative problem-solving.
- Previous work experience as an installer of advanced systems and networks
- Advanced knowledge of telecommunication systems and electrical equipment.
- Knowledge of electrical systems.
- Good interpersonal skills.
- Ability to work independently.
- Ability to travel.
- Advanced troubleshooting skills.
- Ability to work in cramped spaces and at heights.

Preferred Skills

- College level courses / College degree or equivalent certifications
- Experience with RFID
- Experience with NFC
- Experience with fixed Optical/barcode scanners

📌 Field Support Engineer - RFID (Navi Mumbai)
🏢 r pac International
📍 Navi Mumbai