Company Description RIMASA Global Solutions is a technology-driven recruitment and consulting firm that connects organizations with quality talent and supports professionals in finding meaningful careers. The company partners with startups, SMEs, and global enterprises across India, the Middle East (GCC), Europe, and other international markets, focusing on speed, quality, and customer satisfaction. RIMASA offers flexible hiring models, including permanent recruitment, contract staffing, project-based hiring, and end-to-end talent solutions.

Its services span SAP consulting, IT staffing, talent acquisition, and offshore and remote hiring. The organization supports a wide range of industries such as manufacturing, retail, healthcare, banking, oil & gas, telecommunications, and the public sector.

Role Description The Delivery Director – US Mortgage is a full-time, on-site role based in Hyderabad, responsible for overseeing the end-to-end delivery of mortgage-related projects and services for US-based clients. The role involves leading cross-functional teams, managing project and program plans, monitoring delivery timelines, and ensuring adherence to quality, compliance, and client expectations.

The Delivery

Director will collaborate closely with stakeholders to define delivery strategies, optimize processes, and resolve operational issues. This position includes mentoring team members, aligning delivery outcomes with business objectives, and contributing to continuous improvement initiatives in the mortgage delivery function.

– Delivery Director – US Mortgage Job Title: Delivery Director – US Mortgage

Location: Hyderabad

Work Mode: Work from Office (Mandatory)

Employment Type: Full-Time, Permanent

Experience: 12 Years

Industry: US Mortgage / Banking / Financial Services

Job Summary We are looking for an experienced Delivery Director with strong expertise in the US Mortgage industry to lead large-scale mortgage operations and AI-augmented delivery functions. The ideal candidate will have a proven track record of managing client relationships, driving operational excellence, ensuring delivery performance, and leading Human-in-the-Loop (HITL) operations supporting AI/ML-enabled processes.

The role requires strong knowledge of the US mortgage lifecycle, client and stakeholder management, operational governance, process transformation, quality management, and automation initiatives.

Candidates must have mandatory hands-on experience in the US Mortgage industry and be willing to work from the Hyderabad office.

Mandatory Qualifications and Experience

- Bachelor's degree in Business Administration, Finance, Operations, Technology, or a related discipline.
- 12 years of progressive experience in operations and delivery leadership.
- Mandatory experience in the US Mortgage industry.
- Strong understanding of the US mortgage lifecycle, including:
- Mortgage Origination
- Loan Processing
- Underwriting
- Closing and Funding
- Post-Closing
- Mortgage Servicing
- Loan Documentation and Quality Control
- Experience managing large-scale mortgage operations and client delivery.
- Proven experience in managing US-based clients and senior stakeholders.
- Experience managing Human-in-the-Loop (HITL) or AI-augmented operations.
- Solid knowledge of production management, operational governance, SOPs, SLAs and KPIs.
- Experience in quality reviews, exception management, root cause analysis and continuous improvement.
- Working knowledge of Intelligent Document Processing (IDP),



AI/ML model evaluation and feedback mechanisms.
- Strong leadership, communication, decision-making and problem-solving skills.
- Willingness to work from the Hyderabad office.

Key Roles and Responsibilities1. Delivery and Operations Management
- Lead end-to-end US Mortgage operations and ensure seamless delivery across business functions.
- Manage large delivery teams, operational performance, productivity, quality and turnaround times.
- Establish and monitor SLAs, KPIs, operational metrics and business performance dashboards.
- Ensure compliance with client commitments, contractual obligations and internal policies.
- Drive operational efficiency, cost optimisation and process standardisation.

2. US Mortgage Domain Leadership
- Provide strategic and operational leadership across the US Mortgage lifecycle.
- Ensure teams follow established mortgage processes, quality standards and regulatory requirements.
- Oversee mortgage loan processing, underwriting support, documentation review, closing, post-closing and servicing operations, as applicable.
- Identify process gaps, operational risks and opportunities for improvement.
- Ensure accuracy, consistency and compliance in mortgage-related operations.

3.

Client

Management – Mandatory

- Act as the primary point of contact for US-based clients and senior stakeholders.
- Build and maintain strong client relationships through regular business reviews and governance meetings.
- Manage client expectations, escalations, service delivery commitments and contractual obligations.
- Conduct Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) and operational performance reviews.
- Translate client business requirements into operational strategies and execution plans.
- Drive customer satisfaction, client retention and opportunities for account growth.
- Handle critical client escalations and ensure timely resolution.

4. AI / HITL Operations Management
- Lead Human-in-the-Loop (HITL) operations supporting AI/ML-powered mortgage processing.
- Oversee human validation, document classification, data extraction and exception handling.
- Partner with Model Operations, Analytics, Product and Engineering teams to improve AI model performance.
- Establish quality review mechanisms and model feedback loops.
- Monitor model accuracy, exception rates, human intervention rates and automation performance.
- Identify opportunities to improve straight-through processing (STP) and reduce manual effort.

5. People and Team Management
- Lead, mentor and develop large, multi-layered operations teams.
- Manage hiring, workforce planning, succession planning and performance management.
- Build a strong leadership pipeline and promote accountability and operational ownership.
- Develop training programmes and domain expertise across teams.
- Manage employee engagement, retention and leadership development.

6.

Process

Excellence and Transformation

- Drive continuous improvement and operational transformation initiatives.
- Identify automation opportunities across mortgage operations.
- Implement Lean,



Six Sigma or other process improvement methodologies.
- Improve productivity, quality, turnaround time and operational cost efficiency.
- Establish standard operating procedures, process documentation and governance frameworks.

7. Risk, Compliance and Governance
- Ensure adherence to US mortgage regulatory, compliance and information security requirements.
- Maintain operational controls, audit readiness and risk management practices.
- Monitor process exceptions, compliance gaps and operational incidents.
- Ensure alignment with client-specific policies and contractual requirements.

8. Cross-Functional Collaboration
- Collaborate with Model Operations, Analytics, Product, Engineering, Quality Assurance and Technology teams.
- Work closely with global leadership and US-based stakeholders.
- Drive strategic initiatives involving AI adoption, automation and digital transformation.
- Ensure alignment between business objectives, technology capabilities and delivery outcomes.

Preferred Qualifications and Skills
- Master's degree or MBA in Business Administration, Finance or a related discipline.
- Experience leading large teams in India within a global, matrixed organisation.
- Strong understanding of cloud technologies and digital transformation.
- Experience implementing AI/ML-based operational solutions.
- Knowledge of Intelligent Document Processing (IDP) platforms.
- Experience in business transformation, automation and operational excellence.
- Strong exposure to US client engagement and global delivery models.
- Experience managing P&L;, budgets, forecasting and resource utilisation.

Key Competencies
- Strategic Leadership
- US Mortgage Domain Expertise
- Client Relationship Management
- End-to-End Delivery Management
- AI / HITL Operations
- Operational Excellence
- Stakeholder Management
- Financial and Budget Management
- Risk and Compliance Management
- People Leadership and Team Development

Candidate Requirements – Must Have
1. 12 years of overall professional experience.
2. Mandatory US Mortgage industry experience.
3. Proven experience in Delivery Management / Operations Leadership.
4. Strong experience managing US clients and senior stakeholders.
5. Experience leading large-scale operations teams.
6. Exposure to AI/ML, HITL operations or automation-driven delivery.
7. Solid understanding of SLAs, KPIs, quality and operational governance.
8. Must be comfortable working from the Hyderabad office (Work from Office only).

Qualifications

- Candidates should possess strong Program Management and Project Management skills to lead complex, multi-stakeholder delivery initiatives.
- Candidates should possess solid Analytical Skills to interpret data, monitor performance metrics, and make informed decisions.
- Candidates should possess proven Team Management capabilities to guide, coach, and develop high-performing mortgage delivery teams.
- Candidates should possess Consulting experience to engage with clients, understand business requirements, and recommend effective delivery solutions.
- Extensive experience in US mortgage operations, lending processes, and regulatory environment.
- Demonstrated ability to work on-site in Hyderabad with cross-cultural teams and international clients.
- Excellent communication, stakeholder management, and conflict-resolution skills.
- Bachelor’s or Master’s degree in Business, Finance, Operations, or a related field; relevant certifications (e.g., PMP, PgMP) are an advantage.

📌 Delivery Director – US Mortgage (Hyderabad)
🏢 RIMASA GLOBAL SOLUTIONS
📍 Hyderabad