- Manage customer assistance specifically for personal loan hardship cases.
- Handle queries and provide support to customers facing financial difficulties.
- Coordinate with internal teams to ensure resolution of customer issues related to personal loans.
- Maintain records and documentation related to hardship assistance.
- Act as a liaison between customers and the financial institution to facilitate smooth communication.
- Ensure compliance with company policies and regulatory requirements in handling customer cases.
- Support the Hardship Assistance Unit in Hyderabad with effective customer service management.
- Requires robust interpersonal and communication skills to manage sensitive customer situations.
- Focus on delivering empathetic and solution-oriented assistance to customers.
- Likely involves coordination with multiple departments within the banking sector.