Company Description Ujjivan Small Finance Bank Limited is a licensed small finance bank operating under the Banking Regulation Act, 1949 and is a subsidiary of Ujjivan Financial Services Ltd. The bank began operations in February 2017 and achieved Scheduled Bank status in August 2017, reflecting its rapid growth and regulatory recognition. With 800+ branches across 26 States and Union Territories, Ujjivan serves a wide and diverse customer base.

Its mission is to become a leading mass-market bank focused on unserved and underserved customers who are currently outside the formal banking system. The bank emphasizes responsible banking practices and transparent policies, including clear communication of its social media privacy standards.

Role Description The Branch Operations Manager is a full-time, on-site role based at the Kheragarh branch, responsible for managing day-to-day branch operations. This includes overseeing cash operations, customer service processes, account opening and maintenance, and compliance with regulatory and internal policies. The role involves supervising and guiding branch staff, ensuring accurate transaction processing, and maintaining high standards of operational efficiency and risk management.

The Branch Operations

Manager coordinates with sales and other teams to support business growth while ensuring customer satisfaction and timely resolution of issues.



The role also requires regular reporting, monitoring branch performance metrics, and implementing operational improvements in line with bank policies.

Qualifications

- Robust branch banking operations knowledge, including cash management, account servicing, and transaction processing.
- Experience with regulatory compliance, risk management, and adherence to internal control frameworks.
- Team leadership and people management skills, including coaching, performance monitoring, and staff development.
- Customer service and relationship management skills, with the ability to address queries and resolve issues effectively.
- Analytical and problem-solving abilities, including comfort with operational data, reports, and performance metrics.
- Effective communication and interpersonal skills to work collaboratively with branch staff and cross-functional teams.
- Bachelor’s degree in Business, Finance, Commerce, or a related field; relevant banking certifications are an advantage.
- Prior experience in retail banking or branch operations management, preferably in a small finance or mass-market banking environment.
- Proficiency in basic computer applications and banking systems, with attention to accuracy and detail.
- Commitment to ethical practices, financial inclusion, and serving unserved and underserved customer segments.

📌 Branch Operations Manager (Kheragarh)
🏢 Ujjivan Small Finance Bank
📍 Kheragarh