We are looking for Application Support Specialist – Kronos/UKG with exciting project opportunities.

Job Role: Application Support Specialist – Kronos/UKG

Location: Bangalore/Hyderabad/Noida/Pune

Notice Period: Immediate / 15 Days

Experience: 10+ Years

Relevant Experience: Strong hands-on experience in Kronos/UKG Workforce application support, configuration, administration, troubleshooting and L2/L3 production support.

Experience in Workforce Time & Attendance management, user access administration, roles and permissions management, time clock support, synchronization troubleshooting, application monitoring, performance management and integration support. Knowledge of SAP ECC Payroll integration and exposure to UKG Dimensions Cloud migration will be an added advantage.

Mandatory Skills:

- Minimum 10+ years of overall IT experience in application support and development.
- Strong hands-on experience in Kronos/UKG application support and configuration.
- Deep expertise in a relevant application support domain, with 7+ years of support expertise.
- Experience supporting Kronos/UKG Workforce applications.
- Strong experience in Level 2/3 application support in a managed services environment.
- Knowledge of Workforce Time & Attendance management.
- Experience in administering user access, password resets, account unlocks, roles, permissions and manager assignments.
- Experience supporting time clocks, synchronization failures and device-related incidents.
- Strong troubleshooting experience in application performance, configuration and data-related issues.
- Experience handling user access issues and responding to user inquiries.
- Familiarity with ServiceNow and ITIL processes.
- Experience in incident management, problem management and root cause analysis.
- Ability to support application integrations and coordinate with third-party vendors.
- Strong documentation and knowledge management skills.

Good-to-Have:

- Experience with UKG Dimensions / UKG Dimensions Cloud.
- Knowledge of Kronos Workforce Central (WFC).
- Experience supporting UKG cloud migration initiatives.
- Knowledge of SAP ECC Payroll integration.
- Experience with Time & Attendance integrations and payroll interfaces.
- Experience with 10–20 enterprise application integrations.




- Experience in application configuration, customization and enhancement support.
- Knowledge of ServiceNow incident, change and problem management.
- ITIL certification.
- Experience with third-party vendor coordination and production support.

Key Responsibilities:

- Provide L2/L3 application support for Kronos/UKG Workforce applications.
- Troubleshoot and resolve application incidents, service requests and production issues.
- Support Kronos/UKG Time & Attendance functionalities and configurations.
- Administer user accounts, password resets, account unlocks, roles, permissions and manager assignments.
- Support time clocks, synchronization failures and device-related incidents.
- Investigate and troubleshoot application performance, configuration and data-related issues.
- Support integrations between Kronos/UKG, SAP ECC Payroll and other enterprise applications.
- Monitor application health, integration processes and scheduled activities.
- Work with third-party vendors and internal application teams to resolve technical issues.
- Maintain incident records, investigation details and support documentation in ServiceNow.
- Perform root cause analysis for Priority 1 and recurring production issues.
- Review application configurations, fixes and project deliverables.
- Perform approved configuration changes and application enhancements.
- Document recurring incidents, resolutions, controls and support procedures.
- Collaborate with enterprise architecture, information security, application and infrastructure teams.
- Participate in knowledge transfer activities and train other team members.
- Support continuous service improvement and application maintenance activities.
- Contribute to the migration of existing Kronos/UKG applications to UKG Dimensions Cloud.

Who Can Apply? ✔️ Minimum 10+ years of overall IT experience with strong application support expertise.





✔️ Strong hands-on experience in Kronos/UKG Workforce application support and configuration.

✔️ Experience in L2/L3 production support in a managed services environment.

✔️ Knowledge of Workforce Time & Attendance management.

✔️ Experience in user administration, access management, roles and permissions.

✔️ Experience troubleshooting time clocks, synchronization failures and device-related incidents.

✔️ Robust application troubleshooting, performance analysis and RCA skills.

✔️ Familiarity with ServiceNow and ITIL processes.

✔️ Experience supporting application integrations and SAP ECC Payroll interfaces.

✔️ UKG Dimensions Cloud experience would be an added advantage.

✔️ Strong communication, stakeholder management and documentation skills.

Candidate Details:

Please share the following details along with your updated resume to [email protected]

Full Name

Contact Number

Email ID

Current Location

Total Experience

Relevant Application Support Experience

Kronos / UKG Experience

Kronos Workforce Central (WFC) Experience:

UKG Workforce Management Experience

UKG Dimensions Experience

Time & Attendance Management Experience:

Kronos Configuration Experience

L2/L3 Application Support Experience

Managed Services / AMS Experience:

User Administration Experience

User Access / Roles / Permissions Experience:

Password Reset / Account Unlock Experience:

Manager Assignment Experience

Time Clock Support Experience

Device Synchronization Troubleshooting Experience:

Application Performance Troubleshooting Experience:

Configuration / Data Issue Troubleshooting Experience:

SAP ECC Payroll Integration Experience:

Application Integration Support Experience:

UKG Dimensions Cloud Migration Experience:

ServiceNow Experience

ITIL Process Experience

Incident Management Experience

Problem Management / RCA Experience:

Change Management Experience

Third-Party Vendor Coordination Experience:

Application Monitoring Experience

Documentation / Knowledge Management Experience:

Current Company

Notice Period

Current CTC

Expected CTC

We look forward to connecting with you!!

Thanks and Regards,

TAG Team

📌 Application Support Specialist – UKG/Kronos & Hyland OnBase (Bengaluru)
🏢 ZettaMine Labs
📍 Bengaluru