This role is required to provide dedicated L3 operational and engineering support for Google Workspace services within Compucom's managed services environment. The resource will handle complex technical issues, perform root cause analysis, implement platform optimizations, manage escalations, and drive service improvements while ensuring platform stability, security, and SLA compliance. The role will strengthen operational resilience, reduce recurring incidents, support enterprise-wide Google Workspace initiatives, and provide expert guidance for a secure and high-performing Google-first environment.
Google Workspace – Level L3 Role Summary
This role is aligned to the Google Workspace domain within Compucom’s managed services. The resource is responsible for delivering L3 level services focused strictly on Google Workspace technologies, ensuring SLA adherence, high availability, and enterprise-grade user experience in a Google-first environment.
Role Scope
- Operate within the Google Workspace service tower with no cross-domain ownership
- Support enterprise user base in a regulated environment
- Align delivery with governance, security, and compliance standards
- Work within SLA/KPI-driven managed services model
- Collaborate with internal L2/L3/engineering teams for escalations
Experience Band 7-10 years Workspace governance
Key Responsibilities
- Administer Google Workspace services (Gmail, Drive, Meet, Chat)
- Manage users, groups, licenses
- Implement DLP and security policies
- Manage Google Vault and eDiscovery
- Support collaboration issues
- Govern third-party apps
- Optimize usage and performance
Technical Deliverables / Tools
- Admin console advanced
- Vault
- DLP
- Security center
- 3rd party governance
- Robust customer communication
- SLA driven delivery mindset
- Analytical problem-solving
- Team collaboration
- Adaptability in 24x7 environment
On-Camera Video Interview Notice Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.
📌 Systems Administrator III (GWS Admin) (Pune)
🏢 CompuCom
📍 Pune
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