About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

WM L1 Production Support is looking for a Support Analyst who can work under general supervision (but works independently), responsible for day-to-day production support for Financial Applications L1 Production Support is responsible for 24x7 production support across globe (APAC, EMEA and North America) under Northern Trust Company.

ROLE:

L1 Application Support has responsibility for the technical and functional support of our across multiple technologies. This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.

The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trade applications. Some night/weekends may be required from time to time.



Candidate should be available Monday - Friday with individual schedules based on coverage rotation/duties.

Key Responsibilities

Production Support & Monitoring

Provide L1 operational support for Wealth Management platforms and applications.

Perform initial triage, troubleshooting, and resolution of production incidents and service requests.

Smoke test (SOD/EOD/SOW/EOW/Weekend/ DR / Release)

Active Monitoring INC queues and take necessary action as per SOP

Active App monitoring - Tools (APV/Catchpoint/Dynatrace) and take necessary action as per SOP

Lead L2/L3 production support activities

Troubleshoot application, database and infrastructure issues

Perform root cause analysis and problem managementsss

Support cloud-hosted applications and microservices

Manage release support, deployments and rollback activities

Improve observability, monitoring and operational stability

Mentor junior support engineers and drive automation initiatives

Escalate complex issues to L2/L3 teams while ensuring proper communication and tracking.

Monitor and manage job scheduling platforms such as Control-M or similar schedulers.

Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis. such as

Incident detection,



root-cause investigation, problem management

Application availability monitoring

Capacity planning

Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)

Firecall support including off-hours and weekend support Handle static data updates using SQL or other methods necessary

Metrics and audit reporting

Maintain DR documentation and participate in annual exercise

Build effectively working relations with a wide variety of groups including clients, development, business, audit, compliance

Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.

Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.

Actively contribute to the supportability of the applications as well as continuous service improvement projects.

Develop understanding of NT's systems and products utilizing reference materials and support procedures.

Present IT in a professional manner exhibits customer service values in line with NT's A Approach.

Adherence to corporate standards always.

SKILLS / EXPERIENCE:

4+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.

ITIL Certified

Cloud Certified Knowledge of ITSM is needed.

Robust communication and interpersonal skills, along with a solid technical background ar

📌 Associate- Software Eng (Pune)
🏢 Northern Trust
📍 Pune