Role Summary"

Compucom is seeking an experienced Infrastructure Manager to lead the operations and delivery of enterprise data center services across server, storage, backup, virtualization, and cloud platforms. The role is responsible for ensuring the availability, performance, resiliency, and security of on-premises and cloud infrastructure while driving operational excellence, customer satisfaction, and continuous improvement. The ideal candidate combines solid technical expertise with people leadership and service delivery experience in a global operations environment.

- Function: Data Center
- Profile: IT Systems Manager
- Level: 4
- Number of Positions: 1

Roles &

Responsibilities

- Lead the day-to-day operations of enterprise server, storage, backup, and virtualization environments across on-premises and cloud platforms.
- Ensure high availability, performance, and operational stability of infrastructure services.
- Drive infrastructure lifecycle management, capacity planning, patch management, and hardware refresh activities.
- Ensure adherence to operational processes, standards, and governance.
- Manage Windows and Linux server environments supporting critical business applications.
- Oversee VMware and virtualization platforms, ensuring optimal resource utilization and system performance.
- Support OS patching, vulnerability remediation, server provisioning, and decommissioning activities.
- Ensure infrastructure resiliency and disaster recovery readiness.
- Manage enterprise storage platforms and backup environments to ensure data protection and recoverability.
- Oversee backup schedules, replication, restore testing, and disaster recovery processes.
- Drive backup optimization, retention management, and compliance with recovery objectives.
- Ensure regular validation of backup integrity and successful recovery procedures.
- Support hybrid cloud environments across Azure and AWS.
- Manage cloud compute, storage, backup, and disaster recovery services.

Operational Excellence

- Ensure adherence to SLAs, KPIs,



and ITIL processes including Incident, Problem, Change, and Major Incident Management.
- Lead root cause analysis and drive service improvement initiatives.
- Identify opportunities for automation, standardization, and operational efficiencies.
- Develop and maintain operational documentation, runbooks, and knowledge repositories.
- Ensure compliance with security policies, patch management, and vulnerability remediation requirements.
- Partner with cybersecurity teams to support audit and regulatory requirements.
- Maintain infrastructure resilience and support business continuity objectives.

Stakeholder Management

- Lead and develop a team of engineers and technical leads.
- Drive employee engagement, coaching, performance management, and succession planning.
- Serve as the operational escalation point for critical issues.
- Build strong relationships with customers and internal stakeholders and provide regular operational reviews.

Qualifications

Required

- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
- 8–12 years of experience in infrastructure operations
- 6+ years of people management experience.
- Strong experience in:
- Windows and Linux server administration
- VMware and virtualization technologies
- Enterprise storage and backup solutions
- Hybrid cloud operations (Azure and AWS)
- Disaster Recovery and Business Continuity
- ITIL Service Management processes

Preferred:

- ITIL Foundation certification.
- Microsoft Azure, AWS, VMware, Veeam, Commvault, or storage platform certifications.

Candidate should be willing to manage teams in a 24*7 environment On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

📌 IT Systems Manager (Cloud and data Center) (Pune)
🏢 CompuCom
📍 Pune