Lead Analyst

Location: Kochi Head Office

Employment Type: Full Time

Working Days: 6 Days a Week

Shift Timing: General & Afternoon Shift (8:00 AM – 03:00 PM, 03:00 PM - 10:00 PM)

About D’LIFE Interiors

D’LIFE Interiors is one of India’s leading home interior companies with a robust presence across multiple cities. We are looking for dynamic and customer-focused specialists to join our growing team.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Identify and qualify potential leads through calls, emails, and other communication channels.
Assist customers in selecting suitable products and services based on their requirements.
Coordinate with relevant departments for query resolution and follow-ups.
Assign qualified leads to branches/departments for further processing.
Create and manage customer WhatsApp groups for project communication and updates.
Conduct customer feedback and satisfaction surveys.
Handle customer concerns and complaints effectively.




Manage email and social media communications related to updates and offers.
Schedule appointments and follow-ups with clients.
Maintain robust customer relationships and ensure excellent customer experience.

Requirements
Excellent communication and interpersonal skills.
Customer handling and coordination abilities.
Basic knowledge of MS Office and communication tools.
Ability to multitask and work in a fast-paced setting.
Freshers and experienced candidates can apply.
English, Hindi, Malayalam

Preferred Skills
Customer Relationship Management
Lead Generation & Follow-up
Communication & Coordination
Problem Solving
Customer Service Orientation

Apply Now: [email protected]

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits
Cell phone reimbursement
Flexible schedule
Internet reimbursement
Life insurance
Provident Fund

Work Location: In person

📌 Lead Analyst Kochi
🏢 Dlife Interiors
📍 Kochi