Role & responsibilities
Support cloud and on-premises software platforms
Understanding and problem solving of holistic system architectures such as cloud and on-premises platforms
Identifying, troubleshooting, and resolving issues
Provide customers with exceptional customer support experience
Work cross-functionally with product management, development, and QA teams to assist with root cause determinations and driving issues to close

Preferred candidate profile
3+ Years in Customer Support Engineering, Solutions Engineering, or Systems Testing teams
In depth understanding of and experience with cloud platforms, on-premises applications, and customer settings




Intermediate to advanced networking skills; understanding of hardware and communication protocols (e.g., L2 STP, VLAN, 802.1q trunking; redundancy protocols
L3 basic L3 routing
TCP/IP; firewall
Syslog
SNMP; troubleshooting)
L3 routing protocol knowledge (OSPF, BGP, ISIS, etc.) beneficial but not required
Prior direct internal and/or external customer facing experience
Prior solutions engineering -or- prior systems/solutions testing experience
Understanding of network management applications, telemetry, and/or Operation Technologies (OT) is a plus

📌 Senior Support Engineer Pune
🏢 Incedo
📍 Pune