Role: Country Service Manager - EV IB

Department: IB

Location: Bangalore

Grade: C

Position description: Achieve customer satisfaction by ensuring the availability of service and spare parts to all customers. Establish TVSM standards and values for entire service network

Primary Responsibilities:
Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores
Review the customer complaints and put effective preventive actions
Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality
Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)




Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (recent product launches, network, pricing and recent initiatives of competition)
Develop programs/actions to improve service inflow and parts sales of distributors/dealers
Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
Conduct PGM training and engagement Programs

Educational qualifications preferred
Field specialization: Mechanical Engineering, Automobile
Degree: Bachelor of Engineering - BE/MBA

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Country Manager Service Ev Ib Bengaluru
🏢 TVS Motor
📍 Bengaluru