Company : Amplus Subsidy Solutions Department : Sales & Business Development Job Title : Telecaller / Inside Sales Executive Reporting To : Sales Head / Business Development Manager Location : Nashik, Maharashtra Employment Type : Full-Time Experience : 0-2 Years Education : 12th Pass / Graduate Industry : Government Subsidy, MSME, Manufacturing & Business Consulting

ABOUT AMPLUS

Amplus Subsidy Solutions works with MSMEs, manufacturers and entrepreneurs to help them identify and access relevant Government Subsidies, Incentives, Finance-linked Schemes, Compliances, Licences, Approvals and Project-related Government Support.

We are building a professional sales team focused on quality conversations, genuine opportunities, disciplined follow-ups and long-term client relationships.

PURPOSE OF THE ROLE

The Telecaller / Inside Sales Executive will be responsible for: Calling → Connecting → Understanding → Qualifying → Follow-up → Appointment Setting → CRM Update

The primary objective is to convert available leads and prospect databases into qualified business conversations and appointments for the Business Development/Sales Team.

This is not simply a calling job.

- Government Subsidy
- Industrial Incentives
- MSME Schemes
- Compliance
- Licences
- Approvals
- Project-related Government Support

KEY RESPONSIBILITIES1. Outbound Calling

- Make outbound calls to prospective MSMEs, manufacturers and entrepreneurs.

- Contact leads received through:

- Website

- Digital marketing

- Social media

- Campaigns

- Existing databases

- Referrals

- Events and exhibitions

- Business networks

- Introduce Amplus professionally.

- Understand the prospect's basic requirement.

- Create interest in a relevant discussion.

1. Lead Qualification

Ask relevant questions to understand:

- Business/industry




- Manufacturing activity
- Business location
- New project or existing business
- Expansion/modernization plans
- Approximate investment
- Machinery purchase/plans
- MSME/Udyam status
- Subsidy/incentive requirement
- Compliance/approval requirement
- Project timeline
- Decision-maker availability

The objective is to identify: Raw Lead → Interested Lead → Qualified Lead → Appointment

1. Appointment Setting

The Telecaller will be responsible for scheduling qualified prospects with the:

- Business Development Executive
- Sales Executive
- Sales Head
- Relevant Amplus Team Member

Before scheduling a meeting, the Telecaller should ensure that the basic requirement and interest of the prospect are understood.

1. Follow-Up Calls

- Follow up with interested prospects.
- Follow up on scheduled meetings.
- Reconnect with prospects who requested a callback.
- Follow up on incomplete information.
- Maintain systematic calling schedules.
- Reactivate older leads wherever relevant.

- WhatsApp & Communication

Where appropriate:

- Share approved Amplus information.
- Send meeting confirmations.
- Send basic company/service information.
- Follow up professionally through WhatsApp.
- Maintain professional communication standards.

Only company-approved information should be shared.

1. CRM MANAGEMENT

Every meaningful conversation must be updated in CRM.

CRM information should include:

- Lead name
- Company name




- Contact details
- Lead source
- Industry
- Requirement
- Qualification status
- Conversation outcome
- Meeting status
- Follow-up date
- Next action
- Remarks

No important lead should remain without a defined next action.

1. LEAD NURTURING

Not every prospect will be immediately ready.

The Telecaller should:

- Identify interested but not-ready prospects.
- Maintain follow-up dates.
- Reconnect at the appropriate time.
- Share approved information where required.
- Move suitable prospects toward a sales conversation.

1. COORDINATION WITH SALES TEAM

The Telecaller will work closely with the BDE/Sales Team.

Responsibilities include:

- Informing the salesperson about qualified leads.
- Providing relevant lead background before meetings.
- Confirming scheduled appointments.
- Updating meeting outcomes.
- Following up on missed appointments.
- Supporting lead reactivation.

IMPORTANT: NO FALSE COMMITMENTS

The Telecaller must never guarantee :

- Subsidy amount
- Eligibility
- Government approval
- Sanction
- Processing timeline
- Financial benefit

The correct approach is to communicate that the requirement will be assessed and eligibility/benefit will be validated by the relevant Amplus team.

This is particularly significant because subsidy eligibility and benefit amounts require proper validation.

REQUIRED SKILLSCommunication Skills

- Clear verbal communication
- Active listening
- Good questioning ability
- Professional telephone etiquette
- Confidence while speaking
- Ability to communicate in English/Hindi/Marathi

Sales Skills

- Outbound calling
- Lead qualification
- Appointment setting
- Follow-up
- Basic objection handling
- Lead nurturing

Technical Skills

- Basi

📌 Tele Caller Executive (Nashik)
🏢 amplus subsidy solutions
📍 Nashik